How To Fix CRM_SSC031 - Screen profile type &1 is in use and cannot be deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SSC - Screen Sequence Control - CRM Transaction

• Message number: 031

• Message text: Screen profile type &1 is in use and cannot be deleted

What causes this issue?

You tried to delete screen profile type &V1&, which is used in at least
one entry for table &V2& and therefore, cannot be deleted.

System Response

Deletion is not performed.

How to fix this error?

To resolve the problem, inform your System Administration.

Procedure for System Administrators

Before deleting the screen profile itself, delete all instances of the
screen profile type &V1& in the screen sequence control tables.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SSC031 - Screen profile type &1 is in use and cannot be deleted ?

  The SAP error message CRM_SSC031 indicates that a screen profile type is currently in use and cannot be deleted. This typically occurs when you attempt to delete a screen profile that is still assigned to one or more objects or transactions within the SAP system.
  Cause:
  
  Active Assignments: The screen profile type you are trying to delete is still assigned to one or more user roles, transactions, or other objects in the system.
  Dependencies: There may be dependencies or links to other configurations that prevent the deletion of the screen profile.
  System Lock: The screen profile might be locked by another user or process, preventing changes.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Assignments:
  
  Use transaction code CRMD_ORDER or CRMD_ORDERADM_H to check if the screen profile is assigned to any transactions or roles.
  Navigate to the relevant configuration settings to see where the screen profile is being used.
  
  
  
  Remove Assignments:
  
  If you find that the screen profile is assigned to any objects, you will need to remove those assignments before you can delete the profile.
  This may involve changing user roles, modifying transaction settings, or updating other configurations.
  
  
  
  Use Transaction Code:
  
  You can use transaction code SPRO to access the configuration settings and navigate to the relevant area where the screen profile is defined.
  Look for the specific configuration related to screen profiles and check for any active assignments.
  
  
  
  Check for Locks:
  
  Ensure that no other users are currently using the screen profile. You can check for locks using transaction code SM12.
  
  
  
  Delete the Profile:
  
  Once all assignments have been removed and there are no locks, you should be able to delete the screen profile without encountering the error.
  
  
  
  Related Information:
  
  Documentation: Refer to SAP Help documentation for more details on screen profiles and their configurations.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (Customizing), CRMD_ORDER (CRM Order Management), and SM12 (Lock Entries).
  Support: If you are unable to resolve the issue, consider reaching out to your SAP Basis or functional team for assistance, as they may have additional tools or access to help troubleshoot the problem.
  
  By following these steps, you should be able to identify the cause of the error and take the necessary actions to resolve it.