How To Fix CRM_SRV_WEBREQ_ORDER031 - Request could not be stored

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRV_WEBREQ_ORDER - Connection of Web Service Request to Transaction

• Message number: 031

• Message text: Request could not be stored

What causes this issue?

The Web request relating to the current transaction cannot be saved.

System Response

The system does not apply the changes in the request.

How to fix this error?

Possible causes:
The read operation in the
<DS:GLOS.A5B2270866120642879AE58A5F8C8422>shared memory</>, where the
content is saved, failed.
The save operation for the document in the
<DS:GLOS.36D844C736C715D4E10000009B38F983>Knowledge Provider</> failed.
Contact your system administrator.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRV_WEBREQ_ORDER031 - Request could not be stored ?

  The SAP error message CRM_SRV_WEBREQ_ORDER031: Request could not be stored typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue with storing a web request, often related to service requests or orders. Here are some common causes, potential solutions, and related information for this error:
  Causes:
  
  
  Data Validation Issues: The data being sent in the request may not meet the required validation rules. This could include missing mandatory fields or incorrect data formats.
  
  
  Authorization Problems: The user or system trying to store the request may not have the necessary authorizations to perform the action.
  
  
  System Configuration: There may be configuration issues in the CRM system that prevent the request from being processed correctly.
  
  
  Technical Errors: There could be underlying technical issues, such as database connectivity problems, system performance issues, or bugs in the CRM application.
  
  
  Inconsistent Data: If the data being processed is inconsistent or if there are issues with related master data (like customer or product data), it can lead to this error.
  
  
  Solutions:
  
  
  Check Data Validity: Review the data being sent in the request to ensure that all mandatory fields are filled out correctly and that the data formats are valid.
  
  
  Review Authorizations: Ensure that the user or system has the necessary authorizations to create or store the request. This may involve checking roles and permissions in the SAP system.
  
  
  System Logs: Check the system logs (transaction SLG1) for more detailed error messages that can provide insights into what went wrong.
  
  
  Configuration Review: Review the configuration settings in the CRM system to ensure that everything is set up correctly for processing web requests.
  
  
  Debugging: If you have access to the development environment, consider debugging the process to identify where the error is occurring.
  
  
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide patches or updates.
  
  
  Contact SAP Support: If the issue persists and cannot be resolved through the above steps, consider reaching out to SAP Support for assistance.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRM_SERVICE, or SLG1 for logging.
  Documentation: Review SAP documentation related to CRM web services and order management for best practices and troubleshooting tips.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to diagnose and potentially resolve the CRM_SRV_WEBREQ_ORDER031 error in your SAP system.