How To Fix CRM_SRV_WEBREQ_ORDER032 - Shared memory processing not available in this system

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRV_WEBREQ_ORDER - Connection of Web Service Request to Transaction

• Message number: 032

• Message text: Shared memory processing not available in this system

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRV_WEBREQ_ORDER032 - Shared memory processing not available in this system ?

  The SAP error message CRM_SRV_WEBREQ_ORDER032 indicates that shared memory processing is not available in the system. This error typically arises in the context of SAP CRM (Customer Relationship Management) when the system is trying to access shared memory for processing requests, but it is unable to do so.
  Cause:
  
  Shared Memory Not Configured: The system may not have shared memory configured or enabled.
  Memory Limitations: The shared memory segment may have reached its limit, preventing new allocations.
  System Configuration Issues: There may be issues with the system configuration that prevent shared memory from being utilized.
  Kernel Version: The version of the SAP kernel may not support shared memory processing properly.
  
  Solution:
  
  
  Check Shared Memory Configuration:
  
  Ensure that shared memory is properly configured in your SAP system. You can check the configuration in transaction RZ10 or RZ11 for parameters related to shared memory.
  Look for parameters like shmmax, shmall, and shmmni in the operating system settings.
  
  
  
  Increase Shared Memory Limits:
  
  If the shared memory segment is full, you may need to increase the limits. This can be done by adjusting the kernel parameters on the operating system level (e.g., for Linux, you can modify /etc/sysctl.conf).
  
  
  
  Check System Logs:
  
  Review the system logs (transaction SM21) for any related errors or warnings that might provide more context about the issue.
  
  
  
  Restart the Application Server:
  
  Sometimes, simply restarting the application server can resolve temporary issues with shared memory.
  
  
  
  Kernel Upgrade:
  
  If you are running an older version of the SAP kernel, consider upgrading to a newer version that has better support for shared memory processing.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that might address this specific error. There may be patches or updates available that resolve the issue.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  RZ10 and RZ11 for profile parameters.
  SM21 for system logs.
  SM37 for job monitoring.
  
  
  
  Documentation: Review the SAP Help Portal for documentation on shared memory and its configuration.
  
  
  System Requirements: Ensure that your system meets the necessary requirements for shared memory processing as per SAP's guidelines.
  
  
  By following these steps, you should be able to diagnose and resolve the CRM_SRV_WEBREQ_ORDER032 error in your SAP system.