How To Fix CRM_SRV_WEBREQ_ORDER016 - Transaction is locked

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRV_WEBREQ_ORDER - Connection of Web Service Request to Transaction

• Message number: 016

• Message text: Transaction is locked

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRV_WEBREQ_ORDER016 - Transaction is locked ?

  The SAP error message CRM_SRV_WEBREQ_ORDER016 indicates that a transaction is locked, which typically occurs when a record is being edited or processed by another user or session. This can happen in various scenarios, such as when a user is trying to access or modify a business object that is currently being used by another transaction.
  Causes:
  
  Concurrent Access: Another user or process is currently editing the same transaction or object.
  Unfinished Transactions: A previous transaction may not have been completed properly, leaving the object in a locked state.
  System Errors: Technical issues or system errors may lead to locks not being released properly.
  Long-running Processes: Background jobs or long-running processes may hold locks on certain objects.
  
  Solutions:
  
  Wait and Retry: If the lock is temporary, waiting for a few moments and then retrying the operation may resolve the issue.
  Identify the Lock: Use transaction SM12 to check for locks on the object. You can see which user or process is holding the lock and take appropriate action.
  Release the Lock: If you have the necessary authorizations, you can manually delete the lock entry in SM12. Be cautious with this approach, as it may lead to data inconsistencies if the other user is still working on the transaction.
  Check for Background Jobs: Use transaction SM37 to check if there are any background jobs that might be holding locks on the object.
  Review System Logs: Check the system logs (transaction SM21) for any errors or warnings that might indicate why the lock is occurring.
  Consult with Basis Team: If the issue persists, it may be necessary to involve your SAP Basis team to investigate further, especially if it appears to be a systemic issue.
  
  Related Information:
  
  Lock Management: Understanding how SAP handles locks can help in troubleshooting. Locks are typically managed at the database level, and SAP uses various types of locks (e.g., exclusive, shared) to ensure data integrity.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM12 (for lock entries), SM21 (for system logs), and SM37 (for job monitoring).
  User Authorizations: Ensure that users have the appropriate authorizations to access and modify the objects in question, as insufficient permissions can also lead to perceived locks.
  
  If the problem continues after trying the above solutions, it may be beneficial to reach out to SAP support for further assistance.