How To Fix CRM_SRV_REQ_H802 - Error during data transfer from BAdI method CRM_SRV_REQ_H_MERGE

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRV_REQ_H - Message class for Serice Request Header Extension

• Message number: 802

• Message text: Error during data transfer from BAdI method CRM_SRV_REQ_H_MERGE

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRV_REQ_H802 - Error during data transfer from BAdI method CRM_SRV_REQ_H_MERGE ?

  The SAP error message CRM_SRV_REQ_H802 typically occurs during the data transfer process in the context of the Business Add-In (BAdI) method CRM_SRV_REQ_H_MERGE. This error is often related to issues with data consistency or problems in the implementation of the BAdI.
  Cause:
  
  Data Inconsistency: The error may arise due to inconsistencies in the data being processed. This could be due to missing or incorrect data in the service request or related objects.
  BAdI Implementation Issues: If the BAdI method CRM_SRV_REQ_H_MERGE has been implemented incorrectly or if there are issues in the logic of the implementation, it can lead to this error.
  Configuration Issues: Incorrect configuration settings in the CRM system can also lead to this error.
  Authorization Issues: Sometimes, the user executing the transaction may not have the necessary authorizations to perform the operation, leading to errors during data transfer.
  
  Solution:
  
  Check Data Consistency: Review the data being processed to ensure that all required fields are populated and that there are no inconsistencies. Validate the service request and related objects for completeness.
  Review BAdI Implementation: If you have custom logic in the BAdI method, review the implementation for any errors or logic flaws. Ensure that the method is correctly handling the data as expected.
  Debugging: Use the debugger to step through the BAdI method to identify where the error occurs. This can provide insights into what data is causing the issue.
  Check Configuration: Verify the configuration settings related to service requests in the CRM system. Ensure that all necessary settings are correctly configured.
  Authorization Check: Ensure that the user has the necessary authorizations to execute the transaction. Check the user roles and profiles to confirm that they have the required permissions.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available that resolve known issues.
  
  Related Information:
  
  Transaction Codes: You may want to check transaction codes related to service requests in CRM, such as CRMD_ORDER for service order management.
  BAdI Documentation: Review the official SAP documentation for the BAdI CRM_SRV_REQ_H_MERGE to understand its purpose and expected behavior.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  
  If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.