How To Fix CRM_SRV_REQ_H801 - Error in BAdI method CRM_SRV_REQ_H_CHECK

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRV_REQ_H - Message class for Serice Request Header Extension

• Message number: 801

• Message text: Error in BAdI method CRM_SRV_REQ_H_CHECK

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRV_REQ_H801 - Error in BAdI method CRM_SRV_REQ_H_CHECK ?

  The SAP error message CRM_SRV_REQ_H801 in the context of the BAdI method CRM_SRV_REQ_H_CHECK typically indicates an issue related to the validation of service requests in the SAP Customer Relationship Management (CRM) module. This error can occur due to various reasons, such as missing or incorrect data, configuration issues, or problems with the implementation of the BAdI (Business Add-In).
  Cause
  
  Data Issues: The error may arise if required fields in the service request are missing or contain invalid data. This could include customer information, service details, or other mandatory fields.
  BAdI Implementation: If the BAdI method CRM_SRV_REQ_H_CHECK has been implemented incorrectly or if there are logic errors in the custom code, it can lead to this error.
  Configuration Problems: Incorrect configuration settings in the CRM system related to service requests can also trigger this error.
  Authorization Issues: Lack of proper authorizations for the user trying to create or modify the service request can lead to validation failures.
  
  Solution
  
  Check Required Fields: Review the service request data to ensure that all mandatory fields are filled out correctly. Look for any missing or invalid entries.
  Review BAdI Implementation: If you have custom logic in the BAdI method, check the implementation for any errors or logic that might be causing the validation to fail. Debugging the BAdI can help identify the issue.
  Configuration Review: Verify the configuration settings related to service requests in the CRM system. Ensure that all necessary settings are correctly configured.
  Authorization Check: Ensure that the user has the necessary authorizations to create or modify service requests. Check the user roles and permissions.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error. SAP frequently releases notes that provide fixes or workarounds for known issues.
  
  Related Information
  
  Debugging: If you have access to the development environment, you can debug the BAdI method to see the exact point of failure and the data being processed.
  Transaction Codes: Use transaction codes like SE18 to view the BAdI implementation and SE80 to check the related objects.
  SAP Community: Consider searching or posting in the SAP Community forums for additional insights or similar experiences from other users.
  Documentation: Review the official SAP documentation for CRM service requests and BAdI implementations for best practices and guidelines.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or reach out to SAP directly for further assistance.