How To Fix CRM_SRV_REQ_ODATA005 - Service Request &1 is being processed by &2.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRV_REQ_ODATA - Messages returned from OData services for Service Request

• Message number: 005

• Message text: Service Request &1 is being processed by &2.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRV_REQ_ODATA005 - Service Request &1 is being processed by &2. ?

  The SAP error message CRM_SRV_REQ_ODATA005 indicates that a service request (SR) is currently being processed by another user or process. This typically occurs in scenarios where multiple users or processes are trying to access or modify the same service request simultaneously, leading to a lock situation.
  Cause:
  
  Concurrent Access: Another user or process is currently editing or processing the same service request.
  Lock Mechanism: SAP uses a locking mechanism to prevent data inconsistencies. When one user is working on a service request, it is locked for others until the first user completes their action.
  Long Processing Time: If the first user takes a long time to process the request, other users may encounter this error when trying to access the same request.
  
  Solution:
  
  Wait and Retry: The simplest solution is to wait for a few moments and then try to access the service request again. The lock will be released once the other user or process completes its action.
  Check Lock Entries: You can check the lock entries in the SAP system using transaction code SM12. This will show you which user is currently holding the lock on the service request.
  Contact the User: If you identify the user holding the lock, you may want to contact them to see if they can complete their processing or release the lock.
  System Administrator Intervention: If the lock persists and you cannot identify the user, a system administrator may need to intervene. They can release the lock if it is determined that the process is no longer valid or if the user is unavailable.
  Review Process Design: If this issue occurs frequently, it may be worth reviewing the process design to minimize concurrent access to the same service requests.
  
  Related Information:
  
  Transaction Codes: 
  
  SM12 - To view and manage lock entries.
  SM21 - To check system logs for any related issues.
  ST22 - To check for dumps that might provide additional context.
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Training: Ensure that users are trained on how to handle service requests and the implications of concurrent processing.
  
  By following these steps, you should be able to resolve the CRM_SRV_REQ_ODATA005 error and understand its implications in your SAP environment.