How To Fix CRM_SRV_REQ_ODATA006 - Service Request &1 is currently locked by you.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRV_REQ_ODATA - Messages returned from OData services for Service Request

• Message number: 006

• Message text: Service Request &1 is currently locked by you.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRV_REQ_ODATA006 - Service Request &1 is currently locked by you. ?

  The SAP error message CRM_SRV_REQ_ODATA006 indicates that a service request (SR) is currently locked by the user who is trying to access it. This typically occurs in the SAP Customer Relationship Management (CRM) module when a user attempts to edit or process a service request that is already being worked on by the same user or is locked due to another session.
  Cause:
  
  User Lock: The service request is locked because the user has it open in another session or transaction.
  System Lock: The system may have locked the service request due to a previous operation that did not complete successfully.
  Concurrency Issues: Multiple users trying to access or modify the same service request simultaneously can lead to locking issues.
  
  Solution:
  
  Check Open Sessions: Ensure that you do not have the service request open in another session. Close any duplicate sessions or tabs.
  Wait and Retry: If the service request is locked by another process, wait for a few moments and then try to access it again.
  Unlock the Request: If you believe the lock is no longer valid (e.g., the previous session crashed), you may need to unlock the service request. This can typically be done by:
  
  Using transaction SM12 to view and delete the lock entries for the service request.
  Contacting your SAP Basis team to assist with unlocking if you do not have the necessary permissions.
  
  
  Check for Background Jobs: Sometimes, background jobs may hold locks on service requests. Check if any jobs are running that might be causing the lock.
  Review System Logs: Check the system logs for any errors or warnings that might indicate why the service request is locked.
  
  Related Information:
  
  Transaction Codes:
  
  SM12: To view and manage lock entries.
  SM21: To check system logs for any related issues.
  SE11: To check the data dictionary for the service request table.
  
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address specific issues related to service request locking.
  User Documentation: Review the SAP CRM documentation for best practices on handling service requests and understanding locking mechanisms.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP support team or refer to SAP's official documentation for further assistance.