How To Fix CRM_SRV_REQ_H025 - * OB function group 26-49

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRV_REQ_H - Message class for Serice Request Header Extension

• Message number: 025

• Message text: * OB function group 26-49

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRV_REQ_H025 - * OB function group 26-49 ?

  The SAP error message CRM_SRV_REQ_H025 typically relates to issues in the CRM (Customer Relationship Management) module, particularly when dealing with service requests or service orders. The error message indicates that there is a problem with the handling of service requests, often due to missing or incorrect data.
  Cause:
  
  Missing Required Fields: The error may occur if mandatory fields in the service request are not filled out correctly or are left blank.
  Inconsistent Data: There may be inconsistencies in the data being processed, such as invalid references to customers, products, or service categories.
  Authorization Issues: The user may not have the necessary authorizations to perform the action related to the service request.
  Configuration Issues: There could be configuration problems in the CRM system that prevent the service request from being processed correctly.
  
  Solution:
  
  Check Required Fields: Review the service request to ensure that all mandatory fields are filled out correctly. This includes customer information, service details, and any other required data.
  Validate Data: Ensure that all data entered is valid and consistent. Check for any references to customers, products, or services that may not exist or are incorrectly entered.
  Review Authorizations: Verify that the user has the necessary permissions to create or modify service requests. If not, consult with your SAP security team to adjust the authorizations.
  Configuration Review: If the issue persists, it may be necessary to review the configuration settings in the CRM system. This may involve checking the service request types, status profiles, and other related settings.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that may address this specific error message. There may be known issues or updates that can resolve the problem.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in CRM, such as CRMD_ORDER for managing service requests and orders.
  Debugging: If you have access to debugging tools, you can analyze the program flow to identify where the error is occurring.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Documentation: Review SAP documentation related to CRM service requests for best practices and troubleshooting steps.
  
  If the problem continues after trying these solutions, it may be necessary to involve your SAP support team or consult with SAP directly for further assistance.