How To Fix CRM_SRV_REQ_H004 - Service request extension for GUID &1 not found in database level

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRV_REQ_H - Message class for Serice Request Header Extension

• Message number: 004

• Message text: Service request extension for GUID &1 not found in database level

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRV_REQ_H004 - Service request extension for GUID &1 not found in database level ?

  The SAP error message CRM_SRV_REQ_H004 indicates that a service request extension for a specific GUID (Globally Unique Identifier) could not be found in the database. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to access or manipulate service requests that are expected to have associated data in the database.
  Cause:
  
  Missing Data: The service request with the specified GUID does not exist in the database. This could be due to deletion or it was never created.
  Incorrect GUID: The GUID being referenced may be incorrect or malformed.
  Database Issues: There may be issues with the database itself, such as corruption or connectivity problems.
  Authorization Issues: The user may not have the necessary permissions to access the service request data.
  Inconsistent Data: There may be inconsistencies in the data due to failed transactions or incomplete updates.
  
  Solution:
  
  Verify the GUID: Check if the GUID being used is correct. You can do this by querying the database or using transaction codes like CRMD_ORDER to see if the service request exists.
  Check for Deletion: If the service request was deleted, you may need to recreate it or restore it from a backup if available.
  Database Integrity Check: Perform a database integrity check to ensure that there are no issues with the database. This may involve running specific SAP transactions or database tools.
  Authorization Check: Ensure that the user has the necessary authorizations to access the service request data. You may need to consult with your SAP security team.
  Consult Logs: Check the application logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the issue.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide patches or updates that could resolve the issue.
  Contact SAP Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP Support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, SE11 (Data Dictionary), and SLG1 (Application Log) for troubleshooting.
  SAP Documentation: Review SAP documentation related to CRM service requests for more context on how they are structured and managed.
  System Logs: Check system logs for any related errors that might provide additional insights into the problem.
  
  By following these steps, you should be able to diagnose and potentially resolve the CRM_SRV_REQ_H004 error in your SAP system.