How To Fix CRM_SRV_REQ_H026 - Service request extension for GUID &1 is not available in object buffer

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRV_REQ_H - Message class for Serice Request Header Extension

• Message number: 026

• Message text: Service request extension for GUID &1 is not available in object buffer

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRV_REQ_H026 - Service request extension for GUID &1 is not available in object buffer ?

  The SAP error message CRM_SRV_REQ_H026 indicates that the system is unable to find the service request extension for a specific GUID (Globally Unique Identifier) in the object buffer. This typically occurs when the system is trying to access data that has not been loaded into the buffer or has been removed from it.
  Cause:
  
  Object Buffer Not Populated: The object buffer may not have been populated with the required data for the service request. This can happen if the service request has not been accessed recently or if the buffer has been cleared.
  Data Deletion: The service request might have been deleted or is in a state that does not allow it to be accessed.
  Buffer Configuration: There may be issues with the configuration of the object buffer, leading to improper loading of data.
  Transaction Issues: If there are issues with the transaction or the way the service request is being accessed, it may lead to this error.
  
  Solution:
  
  Refresh the Object Buffer: You can try to refresh the object buffer by accessing the service request again. This may force the system to load the required data into the buffer.
  Check Data Existence: Verify that the service request with the specified GUID actually exists in the database. You can do this by querying the database directly or using transaction codes like CRMD_ORDER to check for the service request.
  Recreate the Service Request: If the service request is missing or corrupted, consider recreating it if possible.
  Check Buffer Settings: Review the configuration settings for the object buffer in your SAP system. Ensure that the settings are appropriate for your use case.
  System Logs: Check the system logs (transaction SLG1) for any additional error messages or warnings that might provide more context about the issue.
  SAP Notes: Look for any relevant SAP Notes that might address this specific error. SAP frequently releases notes that provide fixes or workarounds for known issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, SE11 (Data Dictionary), and SE80 (Object Navigator) for further investigation.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance. Provide them with the error message, the context in which it occurred, and any steps you have already taken to troubleshoot the issue.
  Documentation: Review the SAP documentation related to CRM service requests and object buffers for a deeper understanding of how these components interact.
  
  By following these steps, you should be able to diagnose and potentially resolve the error message CRM_SRV_REQ_H026.