How To Fix CRM_SRV_LOG_EXT_OLTP012 - New plant &1 and storage location &2: Reservation cannot be changed.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRV_LOG_EXT_OLTP - CRM Service: Logistics - Message Class OLTP

• Message number: 012

• Message text: New plant &1 and storage location &2: Reservation cannot be changed.

What causes this issue?

You have made changes in CRM that lead to a redetermination of the
combination of plant and storage location.

System Response

In ERP, it is not allowed to make changes to the plant in an existing
reservation.

How to fix this error?

Undo the change that has caused the redetermination. If you require the
new combination of plant and storage location, you must reject the
existing item in the CRM system and create a new item.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRV_LOG_EXT_OLTP012 - New plant &1 and storage location &2: Reservation cannot be changed. ?

  The SAP error message CRM_SRV_LOG_EXT_OLTP012 indicates that there is an issue with changing a reservation for a specific plant and storage location. This error typically arises in the context of logistics and inventory management within the SAP system, particularly when dealing with reservations in the CRM (Customer Relationship Management) module.
  Cause:
  The error can be caused by several factors, including:
  
  
  Reservation Status: The reservation may be in a status that does not allow changes. For example, if the reservation has already been processed or confirmed, it may be locked for further changes.
  
  
  Plant and Storage Location Configuration: The specified plant and storage location may not be correctly configured in the system, or there may be inconsistencies in the master data.
  
  
  Authorization Issues: The user attempting to make the change may not have the necessary authorizations to modify the reservation.
  
  
  Data Consistency: There may be inconsistencies in the data related to the reservation, such as missing or incorrect entries in related tables.
  
  
  System Settings: Certain system settings or configurations may prevent changes to reservations under specific conditions.
  
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Reservation Status: Verify the status of the reservation. If it is already processed, you may need to create a new reservation or reverse the existing one before making changes.
  
  
  Review Plant and Storage Location: Ensure that the plant and storage location are correctly set up in the system. Check the configuration in the material master and ensure that they are valid.
  
  
  User Authorizations: Confirm that the user has the necessary authorizations to change reservations. You may need to consult with your SAP security team to verify and adjust user roles if necessary.
  
  
  Data Consistency Check: Run consistency checks on the relevant data. You can use transaction codes like SE11 (Data Dictionary) or SE16 (Data Browser) to inspect the relevant tables for any inconsistencies.
  
  
  Consult Documentation: Review SAP documentation or notes related to this error message for any specific recommendations or patches that may address the issue.
  
  
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. Provide them with the error message details and any relevant transaction codes or logs.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as MB21 (Create Reservation), MB22 (Change Reservation), and MB23 (Display Reservation) to manage reservations effectively.
  SAP Notes: Search for SAP Notes related to CRM_SRV_LOG_EXT_OLTP012 in the SAP Support Portal for any known issues or fixes.
  User Manuals: Refer to user manuals or training materials for guidance on managing reservations and understanding the implications of changes in the CRM module.
  
  By following these steps, you should be able to identify the root cause of the error and implement a suitable solution.