How To Fix CRM_SRV_LOG_EXT_OLTP010 - Header data derived for purchase order &1 is inconsistent

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRV_LOG_EXT_OLTP - CRM Service: Logistics - Message Class OLTP

• Message number: 010

• Message text: Header data derived for purchase order &1 is inconsistent

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRV_LOG_EXT_OLTP010 - Header data derived for purchase order &1 is inconsistent ?

  The SAP error message CRM_SRV_LOG_EXT_OLTP010 indicates that there is an inconsistency in the header data derived for a purchase order in the CRM system. This error typically arises when there is a mismatch or missing information between the CRM and the backend ERP system (like SAP ECC or S/4HANA) regarding the purchase order.
  Causes:
  
  Data Inconsistency: The header data in the CRM system does not match the corresponding data in the ERP system. This could be due to changes made in the ERP system that have not been replicated in the CRM system.
  Missing Data: Required fields in the purchase order header may be missing or incorrectly populated.
  Configuration Issues: There may be configuration issues in the integration settings between CRM and ERP systems.
  Custom Development: If there are custom enhancements or developments, they might not be handling the data correctly.
  
  Solutions:
  
  
  Check Data Consistency:
  
  Verify the purchase order in the ERP system to ensure that all required fields are populated correctly.
  Compare the header data in the CRM system with the ERP system to identify discrepancies.
  
  
  
  Replicate Data:
  
  If changes were made in the ERP system, ensure that they are replicated in the CRM system. This may involve running a data synchronization job or manually updating the records.
  
  
  
  Review Configuration:
  
  Check the configuration settings for the integration between CRM and ERP. Ensure that the settings for data transfer and mapping are correct.
  
  
  
  Debugging:
  
  If you have access to the development environment, you can debug the process to identify where the inconsistency is occurring. Look for any custom code that might be affecting the data transfer.
  
  
  
  Consult Documentation:
  
  Review SAP notes and documentation related to this error message. There may be specific notes that address known issues or provide guidance on resolving the error.
  
  
  
  Contact SAP Support:
  
  If the issue persists and you cannot identify the cause, consider reaching out to SAP support for assistance. Provide them with detailed information about the error and the steps you have taken to troubleshoot.
  
  
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like SE11 (Data Dictionary) or SE80 (Object Navigator) to investigate the underlying data structures.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that might address this specific error or provide patches.
  Integration Monitoring: Use transaction codes like SMQ1 and SMQ2 to monitor the queues for any errors in the message processing between CRM and ERP.
  
  By following these steps, you should be able to identify and resolve the inconsistency causing the CRM_SRV_LOG_EXT_OLTP010 error.