How To Fix CRM_SRV_LOG_EXT_OLTP014 - To release item &1, release the service bundle main item first.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRV_LOG_EXT_OLTP - CRM Service: Logistics - Message Class OLTP

• Message number: 014

• Message text: To release item &1, release the service bundle main item first.

What causes this issue?

The status <ZK>Released </>for a service part or external workforce
subitem that belongs to a fixed price service bundle cannot be set. You
can only set this status after you have set the status of the service
bundle main item to <ZK>Released</>.
The purchase requisition that is required to procure the service part
uses the account assignment object of the main item. However, this
account assignment object is created when you set the main item to
<ZK>Released</>.

System Response

The status <ZK>Released </>is not available in the dropdown.

How to fix this error?

Set the status of the main item of the service bundle to <ZK>Released
</>and then set the service part subitem to <ZK>Released</>.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRV_LOG_EXT_OLTP014 - To release item &1, release the service bundle main item first. ?

  The SAP error message CRM_SRV_LOG_EXT_OLTP014 indicates that there is an issue with the release of a service item in the context of a service bundle. Specifically, the error states: "To release item &1, release the service bundle main item first." This means that the item you are trying to release is dependent on a main item in a service bundle that has not yet been released.
  Cause:
  
  Service Bundle Structure: In SAP CRM, service bundles can consist of multiple items, where one or more items may be dependent on a main item. The main item must be released before any dependent items can be released.
  Workflow or Process Order: The system enforces a specific order of operations to ensure that the service bundle is processed correctly. If the main item is not released, the dependent items cannot be processed.
  
  Solution:
  To resolve this error, follow these steps:
  
  
  Identify the Main Item: Determine which item is the main item in the service bundle associated with the item you are trying to release. This can usually be found in the service bundle configuration or item hierarchy.
  
  
  Release the Main Item: Before attempting to release the dependent item again, ensure that the main item is released. This can typically be done through the transaction or application where you manage service bundles.
  
  
  Check Dependencies: Review the dependencies and relationships between items in the service bundle to ensure that all necessary items are in the correct status for release.
  
  
  Re-attempt Release: After successfully releasing the main item, try to release the dependent item again.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help you manage service bundles, such as CRM Order Management transactions.
  Documentation: Refer to SAP Help documentation for detailed information on service bundles and item dependencies.
  Custom Development: If your organization has custom developments or enhancements, check if there are any specific rules or logic that might affect the release process.
  Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to resolve the error and successfully release the service item.