How To Fix CRM_SRV_CONT_QUOT021 - Mail form was not passed as action parameter

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRV_CONT_QUOT -

• Message number: 021

• Message text: Mail form was not passed as action parameter

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRV_CONT_QUOT021 - Mail form was not passed as action parameter ?

  The SAP error message CRM_SRV_CONT_QUOT021 indicates that a mail form was not passed as an action parameter when trying to execute a certain action in the CRM (Customer Relationship Management) system. This typically occurs in scenarios where an email or notification is supposed to be sent, but the system cannot find the necessary mail form to do so.
  Cause:
  
  Missing Mail Form: The mail form that is supposed to be used for the action is not defined or is missing in the system.
  Incorrect Action Configuration: The action that is supposed to trigger the mail form may not be configured correctly in the system.
  Authorization Issues: The user may not have the necessary authorizations to access the mail form.
  Custom Development Issues: If there are custom developments or enhancements, they may not be correctly passing the mail form as a parameter.
  
  Solution:
  
  
  Check Mail Form Configuration:
  
  Go to the transaction code CRMD_ORDER or CRMD_ORDERADM_H.
  Navigate to the relevant action profile and check if the mail form is correctly assigned.
  Ensure that the mail form exists in the system and is active.
  
  
  
  Review Action Configuration:
  
  Check the action definition in the action profile to ensure that the mail form is specified correctly.
  Make sure that the action is set up to use the correct mail form.
  
  
  
  Authorization Check:
  
  Verify that the user has the necessary authorizations to execute the action and access the mail form.
  Check the roles and authorizations assigned to the user.
  
  
  
  Debugging:
  
  If the issue persists, consider debugging the process to see where the mail form parameter is being lost or not passed.
  Look for any custom code that might be interfering with the standard process.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to CRM actions and mail forms for any specific configurations or known issues.
  
  
  
  Contact SAP Support:
  
  If you are unable to resolve the issue, consider reaching out to SAP support for assistance, especially if this is a production issue.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, SOST (to check the status of sent emails), and SWI1 (to check workflow instances).
  SAP Notes: Search for SAP Notes related to CRM mail forms and actions for any patches or updates that may address the issue.
  Community Forums: Check SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_SRV_CONT_QUOT021 error message.