How To Fix CRM_SRV_CONT_QUOT014 - User status profile not found for service contract quotation

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRV_CONT_QUOT -

• Message number: 014

• Message text: User status profile not found for service contract quotation

Self-Explanatory Message

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• What is the cause and solution for SAP error message CRM_SRV_CONT_QUOT014 - User status profile not found for service contract quotation ?

  The SAP error message CRM_SRV_CONT_QUOT014 indicates that the system could not find a user status profile for a service contract quotation. This typically occurs when you are trying to create or process a service contract quotation, and the system is unable to locate the necessary user status profile that is required for the operation.
  Cause:
  
  Missing User Status Profile: The user status profile that is supposed to be assigned to the service contract quotation is not defined in the system.
  Configuration Issues: The configuration settings for the service contract quotation may not be set up correctly, leading to the absence of a user status profile.
  Incorrect Assignment: The service contract quotation may not be correctly linked to a user status profile in the relevant customizing settings.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check User Status Profile Configuration:
  
  Go to the SAP Customizing Implementation Guide (IMG).
  Navigate to Customer Relationship Management > Service > Service Contract > Define User Status Profile.
  Ensure that a user status profile is defined for service contract quotations.
  
  
  
  Assign User Status Profile:
  
  If a user status profile exists, ensure that it is assigned to the relevant service contract quotation type.
  You can do this in the same IMG path under Define User Status Profile and check the assignment for the specific service contract quotation type.
  
  
  
  Create a New User Status Profile:
  
  If no user status profile exists, you may need to create a new one.
  Define the necessary statuses and assign them to the profile.
  
  
  
  Check Transaction Type Settings:
  
  Ensure that the transaction type for the service contract quotation is correctly configured to use the appropriate user status profile.
  
  
  
  Testing:
  
  After making the necessary changes, test the creation or processing of the service contract quotation again to see if the error persists.
  
  
  
  Related Information:
  
  User Status Profiles: These profiles are used to manage the status of business objects in SAP. They help in tracking the progress and state of documents like service contracts.
  Service Contract Quotations: These are proposals for service contracts that can be created and managed within the SAP CRM module.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis or functional consultant for further investigation, as there may be additional underlying issues or customizations affecting the behavior.