How To Fix CRM_SRV_CONT_QUOT013 - Service contract quotation header not found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRV_CONT_QUOT -

• Message number: 013

• Message text: Service contract quotation header not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRV_CONT_QUOT013 - Service contract quotation header not found ?

  The SAP error message CRM_SRV_CONT_QUOT013 indicates that the system could not find a service contract quotation header. This error typically occurs in the context of creating or processing service contract quotations in the SAP Customer Relationship Management (CRM) module.
  Causes:
  
  Quotation Not Created: The service contract quotation may not have been created yet, or it may have been deleted.
  Incorrect Quotation Number: The quotation number being referenced may be incorrect or does not exist in the system.
  Authorization Issues: The user may not have the necessary authorizations to access the service contract quotation.
  Data Inconsistencies: There may be inconsistencies in the database or issues with the data integrity that prevent the system from locating the quotation.
  Incorrect Configuration: The system configuration for service contracts or quotations may not be set up correctly.
  
  Solutions:
  
  Verify Quotation Existence: Check if the service contract quotation exists in the system. You can do this by navigating to the relevant transaction (e.g., CRM Order Management) and searching for the quotation using the appropriate filters.
  Check Quotation Number: Ensure that the quotation number you are using is correct. Double-check for any typographical errors.
  Review Authorizations: Ensure that the user has the necessary authorizations to access and manage service contract quotations. You may need to consult with your SAP security team.
  Data Consistency Check: Run data consistency checks or reports to identify any inconsistencies in the database that may be causing the issue.
  Configuration Review: Review the configuration settings related to service contracts and quotations in the SAP system. Ensure that all necessary settings are correctly configured.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that may address this specific error message.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing service contracts and quotations.
  SAP Documentation: Refer to the official SAP documentation for CRM service contracts for detailed information on how to create and manage service contract quotations.
  Support Community: Engage with the SAP Community or forums for additional insights and solutions from other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, it may be necessary to involve your SAP support team or consult with SAP directly for further assistance.