How To Fix CRM_SRV_CONT_QUOT011 - Service contract quotation not found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRV_CONT_QUOT -

• Message number: 011

• Message text: Service contract quotation not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRV_CONT_QUOT011 - Service contract quotation not found ?

  The SAP error message CRM_SRV_CONT_QUOT011 indicates that a service contract quotation could not be found in the system. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to access or process a service contract quotation that does not exist or is not properly configured.
  Causes:
  
  Quotation Not Created: The service contract quotation may not have been created yet.
  Incorrect Quotation Number: The quotation number entered may be incorrect or mistyped.
  Status Issues: The quotation may be in a status that does not allow it to be accessed (e.g., deleted or archived).
  Authorization Issues: The user may not have the necessary authorizations to view or access the quotation.
  Data Synchronization Issues: If the system is integrated with other systems, there may be synchronization issues leading to the quotation not being available.
  Configuration Issues: There may be configuration issues in the CRM system that prevent the quotation from being recognized.
  
  Solutions:
  
  Verify Quotation Number: Double-check the quotation number you are trying to access to ensure it is correct.
  Create Quotation: If the quotation does not exist, create a new service contract quotation in the system.
  Check Quotation Status: Review the status of the quotation to ensure it is active and not deleted or archived.
  User Authorizations: Ensure that the user has the necessary authorizations to access service contract quotations.
  Data Consistency Check: If the system is integrated with other systems, perform a data consistency check to ensure that all relevant data is synchronized.
  Consult Configuration: Review the configuration settings in the CRM system to ensure that everything is set up correctly for service contract quotations.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for accessing service orders and quotations.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Refer to SAP documentation for service contract management to understand the processes and requirements for creating and managing service contract quotations.
  Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.