How To Fix CRM_SRV_CONT_QUOT012 - Service contract quotation cannot be processed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRV_CONT_QUOT -

• Message number: 012

• Message text: Service contract quotation cannot be processed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRV_CONT_QUOT012 - Service contract quotation cannot be processed ?

  The SAP error message CRM_SRV_CONT_QUOT012 indicates that a service contract quotation cannot be processed. This error typically arises in the context of SAP Customer Relationship Management (CRM) when there are issues related to the service contract or its associated data.
  Possible Causes:
  
  Missing or Incomplete Data: Required fields in the service contract or quotation may be missing or incomplete.
  Invalid Status: The service contract may be in a status that does not allow for quotation processing (e.g., inactive or blocked).
  Configuration Issues: There may be configuration issues in the system related to service contracts or quotations.
  Authorization Issues: The user may not have the necessary authorizations to process the service contract quotation.
  Dependencies on Other Objects: There may be dependencies on other objects (like customer master data, material master data, etc.) that are not met.
  
  Solutions:
  
  Check Data Completeness: Review the service contract and ensure that all required fields are filled out correctly. Look for any mandatory fields that may be missing.
  Verify Status: Check the status of the service contract. If it is inactive or blocked, you may need to change its status to allow processing.
  Review Configuration: Consult with your SAP configuration team to ensure that the service contract and quotation processes are correctly configured in the system.
  Check Authorizations: Ensure that the user attempting to process the quotation has the necessary authorizations. This may involve checking roles and permissions in the SAP system.
  Examine Dependencies: Investigate any dependencies on other objects and ensure that they are correctly set up and active.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like CRMD_ORDER to view the service contract and CRMD_ORDERADM_H for administrative details.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Debugging: If you have access to debugging tools, you can analyze the program flow to identify where the error is occurring.
  Consult Documentation: Review SAP documentation related to service contracts and quotations for additional insights and best practices.
  
  If the issue persists after checking the above points, it may be beneficial to reach out to SAP support or your internal SAP support team for further assistance.