How To Fix CRM_SRV_CONT_QUOT023 - User status was not passed as action parameter

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRV_CONT_QUOT -

• Message number: 023

• Message text: User status was not passed as action parameter

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRV_CONT_QUOT023 - User status was not passed as action parameter ?

  The SAP error message CRM_SRV_CONT_QUOT023 indicates that the user status was not passed as an action parameter during a transaction in the SAP CRM system. This error typically occurs when trying to perform an action on a service request or a quotation, and the system expects a user status to be provided but does not receive it.
  Cause:
  
  Missing User Status: The action being performed requires a user status to be specified, but it was not included in the action parameters.
  Configuration Issues: There may be issues with the configuration of the status management in the CRM system, leading to the user status not being recognized or passed correctly.
  Custom Development: If there are custom developments or enhancements in the system, they might not be handling the user status correctly.
  
  Solution:
  
  Check Action Parameters: Ensure that the action you are trying to perform includes the necessary user status in its parameters. This may involve reviewing the code or configuration that triggers the action.
  Review User Status Configuration: Go to the configuration settings for user statuses in the CRM system. Ensure that the user statuses are correctly defined and that they are linked to the relevant business transactions.
  Debugging: If you have access to the development environment, you can debug the transaction to see where the user status is being omitted. This can help identify if it's a coding issue or a configuration problem.
  Consult Documentation: Review SAP documentation or notes related to user status management in CRM to ensure that you are following the correct procedures.
  Contact SAP Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP support for assistance. They may have additional insights or patches available for your specific version of the software.
  
  Related Information:
  
  User Status Management: Understanding how user statuses work in SAP CRM is crucial. User statuses can control the flow of processes and determine what actions are available for a particular object.
  Transaction Codes: Familiarize yourself with relevant transaction codes (like CRMD_ORDER, CRMD_ORDERADM_H) that can help you navigate and troubleshoot service requests and quotations.
  SAP Notes: Check for any SAP Notes that might address this specific error or provide guidance on user status handling in your version of SAP CRM.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.