How To Fix CRM_SRQM_SOLMAN_IB019 - Unable to save incident in CRM system

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRQM_SOLMAN_IB -

• Message number: 019

• Message text: Unable to save incident in CRM system

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRQM_SOLMAN_IB019 - Unable to save incident in CRM system ?

  The SAP error message CRM_SRQM_SOLMAN_IB019, which indicates "Unable to save incident in CRM system," typically arises in the context of SAP Solution Manager when there is an issue with creating or saving an incident in the CRM system. Here are some common causes, potential solutions, and related information for this error:
  Causes:
  
  Authorization Issues: The user may not have the necessary authorizations to create or save incidents in the CRM system.
  Configuration Problems: There may be misconfigurations in the integration between SAP Solution Manager and the CRM system.
  System Connectivity: Issues with network connectivity or system availability can prevent the incident from being saved.
  Data Validation Errors: Required fields may be missing or contain invalid data, leading to a failure in saving the incident.
  Technical Errors: There could be underlying technical issues, such as database problems or application errors.
  
  Solutions:
  
  Check Authorizations: Ensure that the user has the appropriate roles and authorizations to create incidents in the CRM system. This can be done by reviewing the user's roles in transaction SU01.
  Review Configuration: Verify the configuration settings in both SAP Solution Manager and the CRM system. Ensure that the integration settings are correctly set up.
  Test Connectivity: Check the network connectivity between SAP Solution Manager and the CRM system. You can use transaction SM59 to test RFC connections.
  Validate Data: Ensure that all required fields are filled out correctly and that the data being submitted meets the validation criteria of the CRM system.
  Check Logs: Review the application logs (transaction SLG1) and system logs (transaction SM21) for any additional error messages or warnings that could provide more context on the issue.
  Consult SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide patches and updates.
  Contact Support: If the issue persists, consider reaching out to SAP Support for further assistance, providing them with detailed information about the error and the steps you have already taken.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for both SAP Solution Manager and the CRM system for detailed configuration and troubleshooting steps.
  Community Forums: Check SAP Community forums for discussions related to this error, as other users may have encountered and resolved similar issues.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  CRM Order Management: CRMD_ORDER
  Solution Manager Incident Management: SOLMAN_WORKCENTER
  Authorization Management: SU01, PFCG
  
  
  
  By following these steps, you should be able to identify and resolve the issue causing the CRM_SRQM_SOLMAN_IB019 error.