How To Fix CRM_SRQM_SOLMAN_IB017 - No logical system maintained in the document flow link entity

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRQM_SOLMAN_IB -

• Message number: 017

• Message text: No logical system maintained in the document flow link entity

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRQM_SOLMAN_IB017 - No logical system maintained in the document flow link entity ?

  The SAP error message CRM_SRQM_SOLMAN_IB017 indicates that there is no logical system maintained in the document flow link entity. This error typically arises in the context of SAP Solution Manager and its integration with SAP Customer Relationship Management (CRM) systems.
  Cause:
  The error occurs when the system attempts to access or process a document flow link entity, but it cannot find a logical system defined for that entity. This can happen due to several reasons:
  
  Missing Configuration: The logical system may not be configured in the relevant settings.
  Incorrect Mapping: The mapping between the CRM system and the Solution Manager may not be set up correctly.
  Transport Issues: If the configuration was recently transported, it may not have been done correctly, leading to missing entries.
  Data Inconsistencies: There may be inconsistencies in the data that prevent the logical system from being recognized.
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check Logical System Configuration:
  
  Go to transaction SM59 (RFC Destinations) and ensure that the logical system is correctly defined and active.
  Verify that the logical system is correctly assigned to the relevant client in transaction SCC4.
  
  
  
  Maintain Document Flow Link:
  
  Use transaction CRMD_ORDER to check the document flow link entity and ensure that the logical system is maintained.
  If it is missing, you may need to add the logical system manually.
  
  
  
  Check Integration Settings:
  
  Review the integration settings between CRM and Solution Manager. Ensure that the logical systems are correctly mapped in transaction SOLMAN_SETUP under the relevant configuration steps.
  
  
  
  Transport Requests:
  
  If the issue arose after a transport, check the transport logs to ensure that all necessary objects were transported correctly.
  If needed, re-transport the configuration or manually adjust the settings in the target system.
  
  
  
  Data Consistency Check:
  
  Run consistency checks to identify any discrepancies in the data that may be causing the issue. You can use transaction SLG1 to check for logs related to the error.
  
  
  
  Consult Documentation:
  
  Refer to SAP Notes and documentation related to CRM and Solution Manager integration for any specific instructions or updates that may address this issue.
  
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may provide additional insights or patches related to this error.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Documentation: Review the official SAP documentation for both CRM and Solution Manager for best practices on configuration and integration.
  
  By following these steps, you should be able to identify and resolve the issue related to the error message CRM_SRQM_SOLMAN_IB017.