How To Fix CRM_SRQM_SOLMAN_IB020 - Document flow entry not saved for SAP Solution Manager incident ID &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRQM_SOLMAN_IB -

• Message number: 020

• Message text: Document flow entry not saved for SAP Solution Manager incident ID &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRQM_SOLMAN_IB020 - Document flow entry not saved for SAP Solution Manager incident ID &1 ?

  The SAP error message "CRM_SRQM_SOLMAN_IB020 Document flow entry not saved for SAP Solution Manager incident ID &1" typically occurs in the context of integrating SAP CRM with SAP Solution Manager. This error indicates that there was an issue saving the document flow entry related to a specific incident in Solution Manager.
  Cause:
  
  Configuration Issues: There may be misconfigurations in the integration settings between SAP CRM and SAP Solution Manager.
  Authorization Problems: The user may not have the necessary authorizations to create or update entries in the document flow.
  Technical Errors: There could be technical issues such as network problems, system downtime, or database issues that prevent the document flow from being saved.
  Missing Data: Required fields or data may be missing in the CRM transaction that is supposed to be linked to the Solution Manager incident.
  
  Solution:
  
  
  Check Configuration:
  
  Verify the configuration settings for the integration between SAP CRM and SAP Solution Manager. Ensure that all necessary settings are correctly configured.
  Check the RFC connections and ensure they are functioning properly.
  
  
  
  Review Authorizations:
  
  Ensure that the user executing the transaction has the necessary authorizations to create or update document flow entries in both SAP CRM and SAP Solution Manager.
  
  
  
  Analyze Logs:
  
  Check the application logs (transaction SLG1) for more detailed error messages that could provide insights into what went wrong.
  Look for any specific error codes or messages that can help pinpoint the issue.
  
  
  
  Data Validation:
  
  Ensure that all required fields in the CRM transaction are filled out correctly. Validate the data being sent to Solution Manager.
  
  
  
  System Health Check:
  
  Perform a health check on both the SAP CRM and SAP Solution Manager systems to ensure they are running smoothly without any performance issues.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide patches or updates that could resolve the issue.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with the error message, incident ID, and any relevant logs or details.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRMD_ORDER, and SOLMAN for managing incidents and document flows.
  Integration Documentation: Review SAP documentation on integrating SAP CRM with SAP Solution Manager for best practices and troubleshooting tips.
  User Forums: Check SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to diagnose and resolve the error message related to the document flow entry not being saved for the SAP Solution Manager incident.