How To Fix CRM_SRQM_SOLMAN_IB021 - CRM incident GUID sent from SAP Solution Manager is not valid

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRQM_SOLMAN_IB -

• Message number: 021

• Message text: CRM incident GUID sent from SAP Solution Manager is not valid

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRQM_SOLMAN_IB021 - CRM incident GUID sent from SAP Solution Manager is not valid ?

  The SAP error message "CRM_SRQM_SOLMAN_IB021: CRM incident GUID sent from SAP Solution Manager is not valid" typically occurs when there is an issue with the integration between SAP CRM and SAP Solution Manager. This error indicates that the incident GUID (Globally Unique Identifier) being sent from Solution Manager to CRM is either incorrect, not found, or not valid.
  Causes:
  
  Incorrect GUID: The GUID being sent from Solution Manager may be incorrect or malformed.
  Incident Not Found: The incident associated with the GUID may not exist in the Solution Manager system.
  System Configuration Issues: There may be configuration issues in the integration settings between SAP CRM and SAP Solution Manager.
  Authorization Issues: The user or system may not have the necessary authorizations to access the incident in Solution Manager.
  Network Issues: There could be network connectivity issues between the SAP CRM and SAP Solution Manager systems.
  
  Solutions:
  
  Verify the GUID: Check the GUID being sent from Solution Manager to ensure it is correct and corresponds to an existing incident.
  Check Incident in Solution Manager: Log into SAP Solution Manager and verify that the incident with the specified GUID exists and is active.
  Review Configuration: Ensure that the integration settings between SAP CRM and SAP Solution Manager are correctly configured. This includes checking RFC connections and any relevant settings in both systems.
  Check Authorizations: Ensure that the user or system has the necessary authorizations to access the incident in Solution Manager.
  Network Connectivity: Check for any network issues that may be preventing communication between the two systems.
  Update Systems: Ensure that both SAP CRM and SAP Solution Manager are updated to the latest support packages and patches, as this can sometimes resolve integration issues.
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to this error message for any specific fixes or recommendations. You can search for the error message or related keywords in the SAP Support Portal.
  Transaction Codes: Use transaction codes like SOLMAN_WORKCENTER in Solution Manager to manage incidents and CRMD_ORDER in CRM to check the status of CRM incidents.
  Logs and Traces: Review system logs and traces in both SAP CRM and SAP Solution Manager for more detailed error messages that can provide additional context for troubleshooting.
  
  If the issue persists after following these steps, it may be beneficial to reach out to SAP Support for further assistance.