How To Fix CRM_SRQM_SOLMAN_IB011 - Error due to configurations; incident rollback failed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRQM_SOLMAN_IB -

• Message number: 011

• Message text: Error due to configurations; incident rollback failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRQM_SOLMAN_IB011 - Error due to configurations; incident rollback failed ?

  The SAP error message CRM_SRQM_SOLMAN_IB011 typically indicates an issue related to the configuration of the SAP Solution Manager or the CRM system, particularly when there is a failure in rolling back an incident. This error can arise due to various reasons, including misconfigurations, issues with the underlying data, or problems with the integration between systems.
  Cause:
  
  Configuration Issues: Incorrect or incomplete configuration settings in the SAP Solution Manager or CRM system can lead to this error.
  Data Integrity Problems: If there are inconsistencies or issues with the data related to the incident, it may cause the rollback to fail.
  System Integration Issues: Problems with the integration between SAP Solution Manager and the CRM system can also lead to this error.
  Authorization Issues: Lack of proper authorizations for the user trying to perform the rollback can result in this error.
  
  Solution:
  
  Check Configuration Settings: Review the configuration settings in both the SAP Solution Manager and the CRM system. Ensure that all necessary configurations are correctly set up.
  Data Consistency Check: Perform a data consistency check to identify any issues with the incident data. Correct any inconsistencies found.
  Review Integration Settings: Verify the integration settings between SAP Solution Manager and the CRM system. Ensure that all necessary connections and configurations are in place.
  User Authorizations: Check the authorizations of the user attempting the rollback. Ensure that they have the necessary permissions to perform the action.
  Consult Logs: Review the system logs (transaction SLG1) for more detailed error messages that can provide additional context on the failure.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error. SAP frequently releases updates and patches that can resolve known issues.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRM_DNO_MONI, and SLG1 for logging and monitoring.
  Documentation: Review the official SAP documentation for both SAP Solution Manager and CRM for best practices on configuration and integration.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the underlying cause of the CRM_SRQM_SOLMAN_IB011 error.