How To Fix CRM_SRQM_SOLMAN_IB009 - Incident processing failed; previous status restored

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRQM_SOLMAN_IB -

• Message number: 009

• Message text: Incident processing failed; previous status restored

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRQM_SOLMAN_IB009 - Incident processing failed; previous status restored ?

  The SAP error message "CRM_SRQM_SOLMAN_IB009 Incident processing failed; previous status restored" typically occurs in the context of SAP Customer Relationship Management (CRM) and Solution Manager when there is an issue with processing an incident or service request. This error indicates that the system was unable to complete the processing of the incident, and as a result, it reverted to the previous status.
  Causes:
  
  System 
  Configuration Issues: There may be misconfigurations in the CRM or Solution Manager settings that prevent proper incident processing.
  Authorization Problems: The user may not have the necessary authorizations to perform the action, leading to a failure in processing.
  Data Inconsistencies: There could be inconsistencies or missing data in the incident or service request that prevent it from being processed correctly.
  Technical Errors: There may be underlying technical issues, such as database problems, network issues, or system performance problems.
  Workflow Issues: If the incident processing involves workflows, any issues in the workflow configuration