How To Fix CRM_SRQM_SOLMAN_IB012 - Incident GUID is initial; navigation failed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRQM_SOLMAN_IB -

• Message number: 012

• Message text: Incident GUID is initial; navigation failed

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRQM_SOLMAN_IB012 - Incident GUID is initial; navigation failed ?

  The SAP error message "CRM_SRQM_SOLMAN_IB012 Incident GUID is initial; navigation failed" typically occurs in the context of SAP Customer Relationship Management (CRM) and Solution Manager integration. This error indicates that the system is trying to navigate to an incident in Solution Manager, but the Incident GUID (Globally Unique Identifier) is not set or is empty.
  Cause:
  
  Missing Incident GUID: The most common cause of this error is that the Incident GUID is not being passed correctly from the CRM system to the Solution Manager.
  Configuration Issues: There may be configuration issues in the integration settings between CRM and Solution Manager.
  Data Issues: The incident might not exist in Solution Manager, or there may be issues with the data being sent from CRM.
  Authorization Issues: The user may not have the necessary authorizations to access the incident in Solution Manager.
  
  Solution:
  
  Check Incident Creation: Ensure that the incident has been created in Solution Manager and that it has a valid GUID. You can do this by checking the incident management area in Solution Manager.
  Verify Configuration: Review the configuration settings for the integration between CRM and Solution Manager. Ensure that the connection is properly set up and that all necessary parameters are correctly configured.
  Check for Updates: Make sure that both the CRM and Solution Manager systems are up to date with the latest patches and updates. Sometimes, bugs in earlier versions can cause such issues.
  Review User Authorizations: Ensure that the user trying to access the incident has the necessary authorizations in both CRM and Solution Manager.
  Debugging: If the issue persists, consider enabling debugging to trace the process and identify where the GUID is not being set or passed correctly.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error message or provide additional troubleshooting steps.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for CRM and Solution Manager for detailed integration guidelines.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found.
  SAP Support: If the issue cannot be resolved internally, consider reaching out to SAP Support for assistance.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution.