How To Fix CRM_SRQM_COMMON203 - No status change to document &1 &2 possible

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRQM_COMMON - Message class for SRQM common parts

• Message number: 203

• Message text: No status change to document &1 &2 possible

What causes this issue?

Document cannot be changed.

System Response

This incident cannot take over the master ticket status.

How to fix this error?

Check the incident to see why it cannot be changed.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRQM_COMMON203 - No status change to document &1 &2 possible ?

  The SAP error message "CRM_SRQM_COMMON203 No status change to document &1 &2 possible" typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an attempt to change the status of a document (such as a service request, complaint, or other CRM-related documents) that is not allowed due to the current status or configuration settings.
  Cause:
  
  
  Status Configuration: The status change you are trying to perform is not allowed based on the current status of the document. Each document type in SAP CRM has a defined status profile that dictates which statuses can transition to which other statuses.
  
  
  Document Locking: The document may be locked for editing or status changes due to ongoing processes, approvals, or other business rules.
  
  
  Authorization Issues: The user may not have the necessary authorizations to change the status of the document.
  
  
  Business Rules: There may be specific business rules or workflows in place that prevent the status change under certain conditions.
  
  
  Solution:
  
  
  Check Current Status: Review the current status of the document and the status profile associated with it. Ensure that the desired status change is valid according to the defined status transitions.
  
  
  Review Status Profile: If you have access, check the status profile configuration in the customizing settings (transaction code SPRO) to see if the status change is allowed.
  
  
  Unlock Document: If the document is locked, determine the reason for the lock and resolve it. This may involve completing a process, obtaining approvals, or checking for other transactions that may be holding the lock.
  
  
  Authorization Check: Ensure that the user attempting the status change has the necessary authorizations. This may involve checking roles and permissions in the user profile.
  
  
  Consult Documentation: Refer to the SAP documentation or help resources for specific details on the status management for the document type you are working with.
  
  
  Contact Support: If the issue persists and you cannot identify the cause, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing CRM orders and service requests.
  Status Management: Understanding how status management works in SAP CRM can help in troubleshooting similar issues in the future.
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide additional guidance on this error message.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.