How To Fix CRM_SRQM_COMMON201 - Document &1 &2 being distributed; changes not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRQM_COMMON - Message class for SRQM common parts

• Message number: 201

• Message text: Document &1 &2 being distributed; changes not possible

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRQM_COMMON201 - Document &1 &2 being distributed; changes not possible ?

  The SAP error message CRM_SRQM_COMMON201 indicates that a document (such as a service request or a case) is currently being distributed, and therefore, changes to that document are not possible at the moment. This typically occurs in the context of SAP Customer Relationship Management (CRM) when a document is in the process of being synchronized or updated across different systems or components.
  Cause:
  
  Ongoing Distribution: The document is in the process of being distributed to other systems or components, which locks it for editing.
  Background Jobs: There may be background jobs or processes that are handling the distribution of the document.
  Lock Mechanism: SAP uses a locking mechanism to prevent changes to documents that are currently being processed to ensure data integrity.
  
  Solution:
  
  Wait for Distribution to Complete: The simplest solution is to wait until the distribution process is complete. Once the document is no longer being distributed, you should be able to make changes.
  Check Background Jobs: If you have access, check the status of any background jobs that may be processing the document. You can do this using transaction codes like SM37 to monitor job statuses.
  Release Locks: If you believe the document is stuck in a distribution state, you may need to release the lock. This can be done by:
  
  Using transaction SM12 to check for and delete any locks related to the document.
  Ensure that you have the necessary authorizations to perform this action.
  
  
  Consult with Basis Team: If the issue persists, it may be necessary to consult with your SAP Basis team to investigate any underlying issues with the distribution process or system performance.
  Review Custom Code: If there are any custom developments or enhancements related to the document processing, review them to ensure they are not causing the issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM37 (Job Monitoring), SM12 (Lock Entries), and SM21 (System Log) for troubleshooting.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the SAP documentation related to CRM and document management for best practices on handling document distribution and locking mechanisms.
  
  If the problem continues after trying the above solutions, it may be beneficial to reach out to SAP support for further assistance.