How To Fix CRM_SRQM_COMMON200 - ****** Master Ticket Behavior ******

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRQM_COMMON - Message class for SRQM common parts

• Message number: 200

• Message text: ****** Master Ticket Behavior ******

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRQM_COMMON200 - ****** Master Ticket Behavior ****** ?

  The SAP error message CRM_SRQM_COMMON200 typically relates to issues with the master ticket behavior in the SAP Customer Relationship Management (CRM) system, particularly in the context of Service Request Management (SRM) or Service Order Management. This error can occur when there are inconsistencies or misconfigurations in the way master tickets are handled.
  Cause:
  
  Configuration Issues: The error may arise from incorrect configuration settings in the CRM system related to master ticket behavior.
  Data Inconsistencies: There may be inconsistencies in the data associated with the master ticket, such as missing or incorrect entries in related tables.
  Authorization Problems: Users may not have the necessary authorizations to perform actions related to master tickets.
  System Bugs: There could be bugs or issues in the specific version of the SAP CRM system being used.
  
  Solution:
  
  
  Check Configuration: Review the configuration settings for master ticket behavior in the CRM system. Ensure that all necessary settings are correctly configured.
  
  Navigate to the relevant customizing settings in SPRO (SAP Project Reference Object) and verify the settings under CRM Service Management.
  
  
  
  Data Validation: Check the data associated with the master ticket. Ensure that all required fields are filled out correctly and that there are no inconsistencies.
  
  Use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to review the master ticket and its related items.
  
  
  
  Authorization Check: Ensure that the user encountering the error has the necessary authorizations to access and modify master tickets.
  
  Review the user roles and authorizations in transaction PFCG.
  
  
  
  System Logs: Check the system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  
  
  SAP Notes and Support: Search for relevant SAP Notes that may address this specific error. SAP frequently releases updates and patches that may resolve known issues.
  
  Use the SAP Support Portal to find notes related to CRM_SRQM_COMMON200.
  
  
  
  Consult Documentation: Review the official SAP documentation for CRM Service Management to understand the expected behavior of master tickets and any prerequisites for their use.
  
  
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any relevant logs and steps to reproduce the issue.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and SLG1 for troubleshooting.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Training and Documentation: Consider additional training on SAP CRM and Service Management to better understand the system's functionalities and configurations.
  
  By following these steps, you should be able to identify the cause of the CRM_SRQM_COMMON200 error and implement a suitable solution.