How To Fix CRM_SRQM_CHKLST009 - Saving not possible; only one entry for next step allowed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRQM_CHKLST -

• Message number: 009

• Message text: Saving not possible; only one entry for next step allowed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRQM_CHKLST009 - Saving not possible; only one entry for next step allowed ?

  The SAP error message CRM_SRQM_CHKLST009 indicates that there is an issue with the checklist in the Service Request Management (SRM) module. Specifically, it means that the system is trying to save a checklist entry, but it has detected that there is already an existing entry for the next step in the process. This can occur in scenarios where the checklist is designed to allow only one entry for a specific step, and an attempt is being made to create a duplicate entry.
  Cause:
  
  Duplicate Entry: The most common cause of this error is that there is already an entry for the next step in the checklist, and the system does not allow multiple entries for the same step.
  Checklist Configuration: The configuration of the checklist may be set to restrict multiple entries for certain steps.
  Data Integrity Issues: There may be issues with the data integrity in the system, leading to unexpected behavior.
  
  Solution:
  
  Check Existing Entries: Review the checklist entries for the service request to see if there is already an entry for the next step. If there is, you may need to modify or delete the existing entry before adding a new one.
  Modify the Checklist: If the business process allows for multiple entries for the next step, you may need to adjust the configuration of the checklist in the system. This may require assistance from a system administrator or SAP consultant.
  Data Validation: Ensure that the data being entered is valid and does not conflict with existing entries. Validate the checklist data before saving.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on managing checklists in the CRM module.
  Debugging: If the issue persists, consider debugging the process to identify any underlying issues in the code or configuration that may be causing the error.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Transaction Codes: Familiarize yourself with relevant transaction codes related to Service Request Management and checklist management, such as CRM_ORDER or CRM_SRQM.
  
  If the problem continues after trying the above solutions, it may be beneficial to reach out to SAP support for further assistance.