How To Fix CRM_SRQM_CHKLST011 - Navigation canceled; checklist step not active

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRQM_CHKLST -

• Message number: 011

• Message text: Navigation canceled; checklist step not active

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRQM_CHKLST011 - Navigation canceled; checklist step not active ?

  The SAP error message "CRM_SRQM_CHKLST011 Navigation canceled; checklist step not active" typically occurs in the context of SAP Customer Relationship Management (CRM) when a user attempts to navigate to a checklist step that is not currently active or available for processing. This can happen for various reasons, including configuration issues or the status of the checklist.
  Causes:
  
  Checklist Configuration: The checklist step may not be configured correctly in the system. It could be inactive or not assigned to the relevant business process.
  Status of the Object: The object (e.g., service request, sales order) associated with the checklist may not be in a status that allows the checklist step to be executed.
  User Authorizations: The user may not have the necessary authorizations to access the checklist step.
  System Customization: Customizations or enhancements in the system may have inadvertently disabled the checklist step.
  
  Solutions:
  
  
  Check Checklist Configuration:
  
  Navigate to the checklist configuration in the SAP CRM system.
  Ensure that the checklist step is active and properly configured for the relevant business process.
  Verify that the checklist is assigned to the correct object type.
  
  
  
  Review Object Status:
  
  Check the status of the object you are working with (e.g., service request, sales order).
  Ensure that the object is in a status that allows the checklist step to be executed.
  
  
  
  User Authorizations:
  
  Verify that the user has the necessary authorizations to access the checklist step.
  If needed, consult with your SAP security team to ensure proper roles and permissions are assigned.
  
  
  
  Consult Documentation:
  
  Review any documentation related to the checklist and its configuration to ensure that all necessary steps have been followed.
  
  
  
  Debugging:
  
  If you have access to technical resources, consider debugging the process to identify any underlying issues that may not be immediately apparent.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. Provide them with detailed information about the error, including the steps taken before encountering the error.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide guidance on checklist configuration.
  Transaction Codes: Familiarize yourself with transaction codes related to checklist management in SAP CRM, such as CRMD_ORDER for managing service requests or sales orders.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.