How To Fix CRM_SRQM_CHKLST000 - Customizing of item category usage required

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRQM_CHKLST -

• Message number: 000

• Message text: Customizing of item category usage required

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRQM_CHKLST000 - Customizing of item category usage required ?

  The SAP error message "CRM_SRQM_CHKLST000 Customizing of item category usage required" typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with the configuration of item categories in the system. This error indicates that the system requires specific customizing settings for item categories to process a particular transaction or operation.
  Cause:
  
  Missing Customization: The item category that is being used in the transaction is not properly configured in the system. This could be due to missing entries in the customizing settings for item categories.
  Incorrect Item Category Assignment: The item category may not be assigned correctly to the relevant document type or transaction type.
  Inconsistent Data: There may be inconsistencies in the data related to item categories, such as missing dependencies or relationships between item categories and other objects.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Item Category Customization:
  
  Go to the SAP Customizing Implementation Guide (IMG) by using transaction code SPRO.
  Navigate to the relevant section for CRM and check the settings for item categories. This is usually found under:
  CRM > Basic Functions > Item Management > Define Item Categories
  
  Ensure that the item category you are trying to use is defined and properly configured.
  
  
  
  Assign Item Categories:
  
  Ensure that the item category is assigned to the appropriate document type or transaction type. This can also be found in the IMG under:
  CRM > Basic Functions > Item Management > Define Item Category Usage
  
  
  
  
  Review Dependencies:
  
  Check if there are any dependencies or conditions that need to be met for the item category to be valid. This may include checking the status of the document or other related settings.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to item category configuration in CRM for any specific requirements or additional settings that may be needed.
  
  
  
  Testing:
  
  After making the necessary changes, test the transaction again to see if the error persists.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and SPRO for customizing settings.
  SAP Notes: Check SAP Notes for any known issues or patches related to item category configuration in CRM.
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to access and modify item category settings.
  
  If the issue persists after following these steps, it may be beneficial to consult with an SAP functional consultant or support team for further assistance.