How To Fix CRM_SRQM_CHKLST001 - Cyclical steps not allowed in Customizing for "Next Step"

CRM_SRQM_CHKLST001 - Overview

• Message type: E = Error

• Message class: CRM_SRQM_CHKLST -

• Message number: 001

• Message text: Cyclical steps not allowed in Customizing for "Next Step"

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRQM_CHKLST001 - Cyclical steps not allowed in Customizing for "Next Step" ?

  The SAP error message CRM_SRQM_CHKLST001 indicates that there is a cyclical reference in the configuration of the "Next Step" in the Service Request Management (SRM) or Customer Relationship Management (CRM) module. This typically occurs when the workflow or process steps are configured in such a way that they reference each other in a loop, which is not allowed.
  
  Cause:
  
  Cyclical Configuration: The most common cause of this error is that the "Next Step" configuration for a particular step in the process is set to point back to itself or to another step that eventually leads back to the original step, creating a cycle.
  Incorrect Customization: Customizing settings in the CRM system may have been incorrectly set up, leading to this cyclical reference.
  Workflow Design Flaw: If the workflow design includes steps that are not properly defined or linked, it can lead to cycles.
  
  
  Solution:
  
  Review Configuration: Go to the Customizing settings for the relevant process (e.g.,