How To Fix CRM_SRQM_CHKLST001 - Cyclical steps not allowed in Customizing for "Next Step"

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRQM_CHKLST -

• Message number: 001

• Message text: Cyclical steps not allowed in Customizing for "Next Step"

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRQM_CHKLST001 - Cyclical steps not allowed in Customizing for "Next Step" ?

  The SAP error message CRM_SRQM_CHKLST001 indicates that there is a cyclical reference in the configuration of the "Next Step" in the Service Request Management (SRM) or Customer Relationship Management (CRM) module. This typically occurs when the workflow or process steps are configured in such a way that they reference each other in a loop, which is not allowed.
  Cause:
  
  Cyclical Configuration: The most common cause of this error is that the "Next Step" configuration for a particular step in the process is set to point back to itself or to another step that eventually leads back to the original step, creating a cycle.
  Incorrect Customization: Customizing settings in the CRM system may have been incorrectly set up, leading to this cyclical reference.
  Workflow Design Flaw: If the workflow design includes steps that are not properly defined or linked, it can lead to cycles.
  
  Solution:
  
  Review Configuration: Go to the Customizing settings for the relevant process (e.g., Service Request Management) and review the "Next Step" settings for each step. Ensure that no step points back to itself or creates a cycle with other steps.
  Modify Workflow Steps: If you identify any cyclical references, modify the workflow steps to ensure that each step leads to a valid next step without looping back.
  Testing: After making changes, test the workflow to ensure that it functions correctly without generating the error.
  Documentation: Document the changes made to the configuration for future reference and to help prevent similar issues.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO to access the Customizing settings or SWDD for workflow design.
  SAP Notes: Check for any relevant SAP Notes that may provide additional guidance or fixes related to this error.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered and resolved similar issues.
  Training and Documentation: Ensure that team members involved in customizing workflows are adequately trained and have access to documentation to avoid configuration errors.
  
  By following these steps, you should be able to resolve the error and ensure that your workflow configuration is correct and functional.