How To Fix CRM_SRQM_CHKLST002 - Enter text type in comment field

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRQM_CHKLST -

• Message number: 002

• Message text: Enter text type in comment field

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRQM_CHKLST002 - Enter text type in comment field ?

  The SAP error message CRM_SRQM_CHKLST002 with the description "Enter text type in comment field" typically occurs in the SAP Customer Relationship Management (CRM) module when a user attempts to save or process a service request or a related document without specifying a required text type in the comment field.
  Cause:
  The error is triggered because the system expects a specific text type to be entered in the comment field, which is often used to categorize or define the nature of the comments being added. This requirement is usually enforced by the configuration settings in the CRM system.
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check the Comment Field: Ensure that you have entered a comment in the designated comment field. If the field is empty, enter the necessary information.
  
  
  Specify Text Type: Make sure to select or enter a valid text type in the comment field. This may involve:
  
  Selecting from a dropdown list if available.
  Typing in a predefined text type that is recognized by the system.
  
  
  
  Review Configuration: If you are unsure about the required text types, consult with your SAP administrator or the person responsible for system configuration. They can provide you with the list of valid text types and ensure that the system is set up correctly.
  
  
  User Authorization: Ensure that you have the necessary permissions to enter comments and text types. If you lack the required authorization, contact your system administrator.
  
  
  Consult Documentation: Refer to the SAP documentation or help files related to the CRM module for more detailed information on text types and their usage.
  
  
  Testing: After making the necessary changes, try to save or process the document again to see if the error persists.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional context.
  Transaction Codes: Familiarize yourself with transaction codes related to service requests and comments in CRM, such as CRMD_ORDER or CRMD_ORDERADM_H.
  User Training: If this error is common among users, consider providing training or creating documentation to help users understand how to properly enter comments and text types.
  
  If the issue continues after following these steps, it may be beneficial to engage with SAP support for further assistance.