How To Fix CRM_SOC_MSG011 - Start to retrieve direct message

CRM_SOC_MSG011 - Overview

• Message type: E = Error

• Message class: CRM_SOC_MSG - Message Class for Social Media Log

• Message number: 011

• Message text: Start to retrieve direct message

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SOC_MSG011 - Start to retrieve direct message ?

  The SAP error message CRM_SOC_MSG011, which states "Start to retrieve direct message," typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue with the retrieval of messages in the Social Media or Social Collaboration functionalities. This error can arise due to various reasons, including configuration issues, connectivity problems, or data inconsistencies.
  Possible Causes:
  
  
  Configuration Issues: Incorrect settings in the SAP CRM system related to social media integration or message retrieval.
  Network Connectivity: Problems with network connectivity that prevent the system from accessing external social media platforms or services.
  Authorization Issues: Insufficient permissions for the user or system to access the required data or services.
  Data Inconsistencies: Missing or corrupted data in the CRM system that is required for message retrieval.
  Service Availability: The external service or API that the SAP system is trying to connect to may be down or unavailable.
  
  Solutions:
  
  Check Configuration: Review the configuration settings for social media integration