How To Fix CRM_SOC_MSG010 - Start to retrieve comment

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SOC_MSG - Message Class for Social Media Log

• Message number: 010

• Message text: Start to retrieve comment

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SOC_MSG010 - Start to retrieve comment ?

  The SAP error message CRM_SOC_MSG010, which states "Start to retrieve comment," typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with social media or social collaboration features. This error can arise due to various reasons, including configuration issues, data inconsistencies, or connectivity problems.
  Possible Causes:
  
  Configuration Issues: The system may not be properly configured to retrieve comments from the social media platform or collaboration tool.
  Authorization Problems: The user may not have the necessary permissions to access the comments or the related data.
  Network Connectivity: There may be issues with network connectivity that prevent the system from reaching the external social media service.
  Data Inconsistencies: There could be inconsistencies or missing data in the CRM system that prevent the retrieval of comments.
  Service Availability: The external service (e.g., social media API) may be down or experiencing issues.
  
  Solutions:
  
  Check Configuration: Verify that the integration settings for the social media or collaboration tool are correctly configured in the SAP CRM system. Ensure that all necessary parameters are set up properly.
  Review Authorizations: Ensure that the user has the appropriate authorizations to access the comments. Check user roles and permissions in the SAP system.
  Test Network Connectivity: Check the network connection to ensure that the SAP system can reach the external service. You can use tools like ping or traceroute to diagnose connectivity issues.
  Data Validation: Review the data in the CRM system for any inconsistencies or missing entries that could affect comment retrieval. Ensure that all required fields are populated correctly.
  Monitor External Services: Check the status of the external social media service to ensure it is operational. If the service is down, you may need to wait until it is restored.
  Consult Logs: Review the application logs in SAP for any additional error messages or warnings that could provide more context about the issue.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide patches and updates.
  Documentation: Refer to the official SAP documentation for CRM and social media integration for detailed configuration steps and troubleshooting guidelines.
  Community Forums: Engage with the SAP Community or other forums where users discuss similar issues. You may find solutions or workarounds shared by other users.
  
  If the issue persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.