How To Fix CRM_SERVICE_OS021 - Installed base &1 is inactive

CRM_SERVICE_OS021 - Overview

• Message type: E = Error

• Message class: CRM_SERVICE_OS - CRM Service: Subject Reference Object

• Message number: 021

• Message text: Installed base &1 is inactive

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SERVICE_OS021 - Installed base &1 is inactive ?

  The SAP error message CRM_SERVICE_OS021 indicates that the installed base (IB) you are trying to access or work with is inactive. This can occur in various scenarios, such as when attempting to create a service order, manage service requests, or perform other operations related to the installed base in the SAP Customer Relationship Management (CRM) module.
  
  Cause:
  
  Inactive Installed Base: The installed base record has been marked as inactive in the system. This could be due to business processes that require the IB to be deactivated after a certain period or after the completion of a service.
  Data Maintenance: The installed base may have been deactivated during data maintenance or as part of a data cleanup process.
  
  Configuration Issues: There may be configuration settings in the system that dictate when an installed base should be considered active or inactive.
  
  
  Solution:
  
  
  Activate the Installed Base:
  
  If you have the necessary authorizations, you can reactivate the installed base. This