How To Fix CRM_SERVICE_OS019 - Alternative ID &1 is not unique

CRM_SERVICE_OS019 - Overview

• Message type: E = Error

• Message class: CRM_SERVICE_OS - CRM Service: Subject Reference Object

• Message number: 019

• Message text: Alternative ID &1 is not unique

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SERVICE_OS019 - Alternative ID &1 is not unique ?

  The SAP error message CRM_SERVICE_OS019, which states "Alternative ID &1 is not unique," typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an attempt to create or modify a service order or related object that requires a unique identifier, but the provided alternative ID is already in use.
  
  Cause:
  
  
  Duplicate Alternative ID: The primary cause of this error is that the alternative ID you are trying to use is already assigned to another object in the system. This could happen if:
  
  The alternative ID is being reused inadvertently.
  There is a data entry error where the same ID is entered multiple times.
  There are issues with data migration or integration processes that lead to duplicates.
  
  
  
  
  Configuration Issues: Sometimes, the system configuration may not be set up to handle alternative IDs correctly, leading to conflicts.
  
  
  
  Solution:
  
  
  Check for Existing IDs: 
  
  Use transaction codes like SE16 or SE11 to check the relevant database tables (e.g.,