How To Fix CRM_SERVICE_OS019 - Alternative ID &1 is not unique

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SERVICE_OS - CRM Service: Subject Reference Object

• Message number: 019

• Message text: Alternative ID &1 is not unique

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SERVICE_OS019 - Alternative ID &1 is not unique ?

  The SAP error message CRM_SERVICE_OS019, which states "Alternative ID &1 is not unique," typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an attempt to create or modify a service order or related object that requires a unique identifier, but the provided alternative ID is already in use.
  Cause:
  
  
  Duplicate Alternative ID: The primary cause of this error is that the alternative ID you are trying to use is already assigned to another object in the system. This could happen if:
  
  The alternative ID is being reused inadvertently.
  There is a data entry error where the same ID is entered multiple times.
  There are issues with data migration or integration processes that lead to duplicates.
  
  
  
  Configuration Issues: Sometimes, the system configuration may not be set up to handle alternative IDs correctly, leading to conflicts.
  
  
  Solution:
  
  
  Check for Existing IDs: 
  
  Use transaction codes like SE16 or SE11 to check the relevant database tables (e.g., CRMD_ORDERADM_H or CRMD_ORDER_INDEX) for existing entries with the same alternative ID.
  Identify if the alternative ID is already in use and determine if it can be modified or if a different ID should be used.
  
  
  
  Use a Unique Alternative ID: 
  
  If the alternative ID is indeed in use, consider using a different, unique alternative ID for the new entry.
  
  
  
  Data Cleanup: 
  
  If duplicates are found due to data migration or integration issues, you may need to clean up the data to ensure that each alternative ID is unique.
  
  
  
  Review Configuration: 
  
  Check the configuration settings related to alternative IDs in the CRM system to ensure they are set up correctly. This may involve consulting with your SAP Basis or functional team.
  
  
  
  Consult Documentation: 
  
  Review SAP documentation or notes related to this error message for any specific guidance or patches that may address the issue.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for service orders, SE16 for table browsing, and SE11 for data dictionary.
  SAP Notes: Check SAP Notes for any known issues or updates related to this error message.
  User Authorization: Ensure that you have the necessary authorizations to create or modify service orders and that your user role is correctly configured.
  
  If the issue persists after trying the above solutions, it may be beneficial to reach out to your SAP support team or consult with an SAP expert for further assistance.