How To Fix CRM_SERVICE_OS017 - Installed bases are not permitted as reference objects

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SERVICE_OS - CRM Service: Subject Reference Object

• Message number: 017

• Message text: Installed bases are not permitted as reference objects

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SERVICE_OS017 - Installed bases are not permitted as reference objects ?

  The SAP error message CRM_SERVICE_OS017, which states "Installed bases are not permitted as reference objects," typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an attempt to use an installed base as a reference object in a service-related transaction. This error indicates that the system does not allow installed bases to be used in the specific context you are trying to use them.
  Cause:
  
  Incorrect Object Type: The system is designed to restrict the use of installed bases in certain transactions or processes where they are not applicable or allowed.
  Configuration Settings: The configuration settings in the SAP system may not permit installed bases to be referenced in the context you are trying to use them.
  Business Process Design: The business process you are trying to execute may not support installed bases as reference objects, which could be a design decision based on business rules.
  
  Solution:
  
  Check Transaction Context: Review the transaction or process you are executing to ensure that it is appropriate to use an installed base. If the process does not support it, consider using a different reference object that is allowed.
  Review Configuration: Consult with your SAP configuration team to review the settings related to installed bases and service transactions. They may need to adjust the configuration if there is a valid business case for allowing installed bases in that context.
  Use Alternative Reference Objects: If installed bases are not permitted, identify and use alternative reference objects that are allowed in the transaction you are working with.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on the use of installed bases in your version of SAP CRM. This may provide insights into the limitations and intended use cases.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional context on the use of installed bases in CRM.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered the same issue and what solutions they have found.
  Training and Documentation: Ensure that users involved in service processes are trained on the appropriate use of reference objects and the limitations of installed bases in SAP CRM.
  
  If the issue persists after following these steps, it may be beneficial to reach out to SAP support for further assistance.