How To Fix CRM_SERVICE_OS020 - Deletion indicator is set for the reference object installed base &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SERVICE_OS - CRM Service: Subject Reference Object

• Message number: 020

• Message text: Deletion indicator is set for the reference object installed base &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SERVICE_OS020 - Deletion indicator is set for the reference object installed base &1 ?

  The SAP error message CRM_SERVICE_OS020 indicates that a deletion indicator is set for the reference object, specifically for the installed base (IB) in question. This typically means that the installed base record you are trying to work with has been marked for deletion, which prevents certain operations from being performed on it.
  Cause:
  
  Deletion Indicator Set: The installed base record has been flagged with a deletion indicator, which means it is considered obsolete or no longer valid for processing.
  Data Integrity: The system enforces data integrity rules, preventing actions on records that are marked for deletion to avoid inconsistencies in the database.
  
  Solution:
  
  
  Check the Installed Base Record: 
  
  Navigate to the installed base record in the SAP system and check if the deletion indicator is indeed set.
  You can do this by using transaction codes like IB01 (Create Installed Base) or IB02 (Change Installed Base) to view the details of the installed base.
  
  
  
  Remove the Deletion Indicator:
  
  If you have the necessary authorizations, you can remove the deletion indicator from the installed base record. This is typically done in the change mode of the installed base.
  Make sure to assess why the deletion indicator was set in the first place and ensure that removing it is appropriate for your business process.
  
  
  
  Consult with Your SAP Administrator: 
  
  If you do not have the necessary permissions to change the installed base record, consult with your SAP administrator or the person responsible for data management in your organization. They can assist in reviewing the record and making necessary changes.
  
  
  
  Review Related Documentation: 
  
  Check any related documentation or business processes that might have led to the deletion indicator being set. This can help in understanding the context and ensuring that the data integrity is maintained.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IB01, IB02, IB03 (Display Installed Base), and CRM_ORDER for managing service orders.
  Authorization: Ensure you have the necessary authorizations to view and modify installed base records.
  Data Management Policies: Understand your organization's policies regarding data management and the use of deletion indicators to avoid future issues.
  
  By following these steps, you should be able to resolve the error message CRM_SERVICE_OS020 and proceed with your operations in SAP.