How To Fix CRM_SERVICE_I804 - No service demand found for item &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SERVICE_I - Service Item - Message Class

• Message number: 804

• Message text: No service demand found for item &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SERVICE_I804 - No service demand found for item &1 ?

  The SAP error message CRM_SERVICE_I804 ("No service demand found for item &1") typically occurs in the context of SAP Customer Relationship Management (CRM) when a service order or service request is being processed, and the system cannot find a corresponding service demand for the specified item.
  Cause:
  
  Missing Service Demand: The most common cause is that there is no service demand created for the item in question. This could be due to a data entry error or oversight.
  Incorrect Item Reference: The item number referenced in the error message may be incorrect or not linked to any existing service demand.
  Data Synchronization Issues: If the system is integrated with other systems (like ERP), there may be synchronization issues leading to missing data.
  Status Issues: The service demand might be in a status that does not allow it to be processed (e.g., completed, canceled).
  Authorization Issues: The user may not have the necessary permissions to view or access the service demand.
  
  Solution:
  
  Check Service Demand: Verify if a service demand exists for the item number mentioned in the error message. You can do this by navigating to the relevant transaction or using the appropriate report in SAP.
  Create Service Demand: If no service demand exists, you may need to create one for the item. Ensure that all required fields are filled out correctly.
  Verify Item Reference: Double-check the item number being referenced in the error message to ensure it is correct and corresponds to an existing service demand.
  Review Status: Check the status of the service demand to ensure it is active and can be processed.
  Check Authorizations: Ensure that the user has the necessary authorizations to access and process the service demand.
  Consult Documentation: Review any relevant SAP documentation or notes that may provide additional context or solutions for this error.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like CRMD_ORDER to view service orders or CRMD_ORDERADM_H to check the header data of service orders.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution.