How To Fix CRM_SERVICE_I800 - *** Business Add-In call - error messages ***

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SERVICE_I - Service Item - Message Class

• Message number: 800

• Message text: *** Business Add-In call - error messages ***

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SERVICE_I800 - *** Business Add-In call - error messages *** ?

  The SAP error message CRM_SERVICE_I800, which indicates a problem with a Business Add-In (BAdI) call, typically arises in the context of SAP Customer Relationship Management (CRM) systems. This error can occur for various reasons, including issues with the implementation of the BAdI, missing or incorrect data, or problems with the configuration.
  Causes:
  
  BAdI Implementation Issues: The BAdI may not be implemented correctly, or the implementation may not be active.
  Data Issues: There may be missing or incorrect data being passed to the BAdI, leading to errors during execution.
  Configuration Problems: The configuration settings for the BAdI or related components may be incorrect or incomplete.
  Authorization Issues: The user executing the transaction may not have the necessary authorizations to access the BAdI.
  System Bugs: There may be bugs in the SAP system or the specific version you are using.
  
  Solutions:
  
  
  Check BAdI Implementation:
  
  Go to transaction SE18 to check the BAdI definition and ensure that the implementation is active.
  If necessary, implement the BAdI using transaction SE19.
  
  
  
  Review Data:
  
  Verify the data being passed to the BAdI. Ensure that all required fields are populated and that the data is valid.
  
  
  
  Configuration Review:
  
  Check the configuration settings related to the BAdI. Ensure that all necessary settings are correctly configured.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to execute the BAdI. You can check this using transaction SU53 after the error occurs.
  
  
  
  Debugging:
  
  If you have access to debugging tools, you can set breakpoints in the BAdI implementation to identify where the error occurs.
  
  
  
  SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address known issues with the BAdI or provide patches.
  
  
  
  Consult Documentation:
  
  Review the documentation for the specific BAdI to understand its expected behavior and requirements.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  SE18 (BAdI Definition)
  SE19 (BAdI Implementation)
  SU53 (Authorization Check)
  
  
  SAP Notes: Always check for relevant SAP Notes that may provide fixes or workarounds for specific issues related to the BAdI.
  Documentation: Review the official SAP documentation for CRM and BAdIs for more detailed information on implementation and troubleshooting.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_SERVICE_I800 error message.