How To Fix CRM_SERVICE_I306 - Prediction of service parts not activated in Customizing for item type

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SERVICE_I - Service Item - Message Class

• Message number: 306

• Message text: Prediction of service parts not activated in Customizing for item type

Self-Explanatory Message

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• What is the cause and solution for SAP error message CRM_SERVICE_I306 - Prediction of service parts not activated in Customizing for item type ?

  The SAP error message CRM_SERVICE_I306 indicates that the prediction of service parts is not activated in the Customizing settings for the specific item type in the SAP CRM system. This error typically arises when you are trying to use service parts prediction functionality, but the necessary configuration has not been set up.
  Cause:
  The primary cause of this error is that the service parts prediction feature is not enabled for the item type you are working with in the SAP CRM system. This can happen if the configuration settings for the item type do not include the necessary parameters to allow for service parts prediction.
  Solution:
  To resolve this error, you need to activate the prediction of service parts for the relevant item type in the Customizing settings. Here are the steps to do this:
  
  
  Access Customizing:
  
  Go to the SAP Easy Access screen and enter the transaction code SPRO to access the Customizing menu.
  
  
  
  Navigate to Service Parts Prediction:
  
  Follow the path: Customer Relationship Management -> Service -> Service Parts Management -> Service Parts Prediction.
  
  
  
  Configure Item Type:
  
  Look for the configuration related to item types. You may need to check the settings for the specific item type that is causing the error.
  Ensure that the option for service parts prediction is activated for that item type.
  
  
  
  Save Changes:
  
  After making the necessary changes, save your configuration.
  
  
  
  Test the Functionality:
  
  Go back to the transaction or process that was generating the error and test to see if the issue has been resolved.
  
  
  
  Related Information:
  
  Documentation: Refer to the SAP Help Portal or the specific documentation for your version of SAP CRM for detailed information on configuring service parts prediction.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing service orders, which may also be useful in troubleshooting.
  Support: If you continue to experience issues, consider reaching out to your SAP support team or consulting with an SAP expert who specializes in CRM configurations.
  
  By following these steps, you should be able to resolve the CRM_SERVICE_I306 error and successfully activate the prediction of service parts for the relevant item type.