How To Fix CRM_SERVICE_I222 - Unable to copy service order duration &1 to service confirmation.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SERVICE_I - Service Item - Message Class

• Message number: 222

• Message text: Unable to copy service order duration &1 to service confirmation.

What causes this issue?

The system is unable to copy the service order duration &V1& to the
service confirmation duration as this value is too large.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Enter the duration of the service confirmation manually. Enter a value
smaller than 100,000.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SERVICE_I222 - Unable to copy service order duration &1 to service confirmation. ?

  The SAP error message CRM_SERVICE_I222, which states "Unable to copy service order duration &1 to service confirmation," typically occurs in the context of service order processing within the SAP Customer Relationship Management (CRM) module. This error indicates that there is an issue with copying the duration from a service order to a service confirmation.
  Causes:
  
  Mismatch in Data: The duration specified in the service order may not be compatible with the service confirmation. This could be due to incorrect or missing data in either the service order or the service confirmation.
  Status Issues: The service order or service confirmation may be in a status that does not allow for the copying of data.
  Configuration Issues: There may be configuration settings in the system that prevent the copying of certain fields between service orders and confirmations.
  Missing Authorizations: The user may not have the necessary authorizations to perform the operation, leading to the inability to copy the duration.
  Custom Code or Enhancements: If there are custom developments or enhancements in the system, they may interfere with the standard process of copying data.
  
  Solutions:
  
  Check Data Consistency: Verify that the service order and service confirmation have all the required data filled in correctly. Ensure that the duration in the service order is valid and correctly formatted.
  Review Status: Check the status of both the service order and the service confirmation. Ensure that they are in a state that allows for data copying.
  Configuration Review: Consult with your SAP configuration team to review the settings related to service orders and confirmations. Ensure that the necessary fields are configured to allow copying.
  Authorization Check: Ensure that the user has the appropriate authorizations to perform the operation. This can be checked in the user roles and profiles.
  Debugging: If the issue persists, consider debugging the process to identify any custom code or enhancements that may be causing the problem. This may require the assistance of a developer or SAP consultant.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. There may be patches or updates available that resolve the issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRM_SERVICE_ORDER, and CRM_SERVICE_CONFIRMATION for managing service orders and confirmations.
  Documentation: Review SAP documentation related to service order processing and confirmations for best practices and troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the problem continues after trying the above solutions, it may be beneficial to reach out to SAP support for further assistance.