How To Fix CRM_SERVICE_I220 - Information about response profile

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SERVICE_I - Service Item - Message Class

• Message number: 220

• Message text: Information about response profile

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SERVICE_I220 - Information about response profile ?

  The SAP error message CRM_SERVICE_I220, which pertains to "Information about response profile," typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue related to the response profile configuration or its usage in service processes.
  Cause:
  
  Missing or Incorrect Response Profile: The error may arise if the response profile that is being referenced does not exist or is not correctly configured in the system.
  Inconsistent Data: There may be inconsistencies in the data related to the service request or the response profile.
  Authorization Issues: The user may not have the necessary authorizations to access or modify the response profile.
  System Configuration: There could be issues with the overall configuration of the CRM system, particularly in the service management area.
  
  Solution:
  
  
  Check Response Profile Configuration:
  
  Navigate to the response profile settings in the SAP CRM system.
  Ensure that the response profile exists and is correctly configured.
  If it does not exist, create a new response profile with the necessary parameters.
  
  
  
  Review Service Request Data:
  
  Check the service request or transaction that triggered the error.
  Ensure that all required fields are filled out correctly and that there are no inconsistencies.
  
  
  
  Authorization Check:
  
  Verify that the user encountering the error has the appropriate authorizations to access and use the response profile.
  If necessary, consult with your SAP security team to adjust user roles and permissions.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. There may be patches or updates that resolve known issues.
  
  
  
  System Configuration Review:
  
  If the issue persists, consider reviewing the overall configuration of the CRM system, particularly in the service management area.
  Engage with your SAP Basis or functional team to ensure that the system is set up correctly.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER to access service orders or CRMD_ORDERADM_H for header data.
  Documentation: Refer to SAP Help documentation for CRM Service Management for detailed information on response profiles and their configuration.
  Community Forums: Consider checking SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  If the problem persists after trying the above solutions, it may be beneficial to engage SAP support for further assistance.