How To Fix CRM_SERVICE_I218 - Text requested for service type &1, but initial language &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SERVICE_I - Service Item - Message Class

• Message number: 218

• Message text: Text requested for service type &1, but initial language &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SERVICE_I218 - Text requested for service type &1, but initial language &2 ?

  The SAP error message CRM_SERVICE_I218 indicates that there is an issue with the language settings for a service type in the SAP CRM system. Specifically, the message states that text was requested for a service type (denoted by &1), but the initial language (denoted by &2) is not available or not set up correctly.
  Cause:
  
  Missing Text in the Initial Language: The service type you are trying to access does not have the necessary text entries in the specified initial language.
  Incorrect Language Settings: The system may be configured to use a language that is not supported for the service type.
  Data Inconsistency: There may be inconsistencies in the data where the service type is defined but lacks the corresponding text in the required language.
  
  Solution:
  
  
  Check Text Entries:
  
  Go to the transaction code CRMD_ORDER or CRMD_ORDERADM_H.
  Navigate to the service type in question and check if the text entries exist for the specified initial language.
  If the text is missing, you can create or update the text entries for the service type in the required language.
  
  
  
  Language Configuration:
  
  Ensure that the language settings in your user profile and the system settings are correctly configured.
  You can check your user profile settings in transaction SU01 and verify the language settings.
  
  
  
  Maintain Service Type:
  
  Use transaction CRMD_ORDER to maintain the service type and ensure that all necessary texts are available in the required languages.
  You can also use transaction SPRO to navigate to the relevant configuration settings for service types and ensure that the language settings are correctly defined.
  
  
  
  Transport Requests:
  
  If the texts were recently created or modified, ensure that they have been transported correctly to the relevant system (e.g., from development to production).
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for more detailed instructions on maintaining service types and their texts.
  
  
  
  Related Information:
  
  Transaction Codes: CRMD_ORDER, SU01, SPRO
  SAP Notes: Check for any relevant SAP Notes that might address known issues or provide additional guidance related to this error message.
  Language Settings: Familiarize yourself with how language settings work in SAP, including how to add or modify texts for various objects.
  
  By following these steps, you should be able to resolve the error message CRM_SERVICE_I218 and ensure that the necessary texts for the service type are available in the required language.