How To Fix CRM_SERVICE_I221 - Overtime category &1 doesn't exist.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SERVICE_I - Service Item - Message Class

• Message number: 221

• Message text: Overtime category &1 doesn't exist.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SERVICE_I221 - Overtime category &1 doesn't exist. ?

  The SAP error message CRM_SERVICE_I221 indicates that the overtime category specified in the system does not exist. This error typically arises in the context of service management or time recording within the SAP Customer Relationship Management (CRM) module.
  Cause:
  
  Non-existent Overtime Category: The overtime category referenced in the transaction or configuration does not exist in the system.
  Incorrect Configuration: The overtime category may not have been properly configured or activated in the system.
  Data Entry Error: There may be a typographical error in the overtime category code being used.
  Missing Customization: If the system has been customized, the necessary entries for overtime categories may not have been created.
  
  Solution:
  
  
  Check Overtime Categories:
  
  Navigate to the relevant configuration area in SAP (usually under the customizing settings for service management).
  Verify if the overtime category you are trying to use exists. You can do this by checking the configuration path: 
  
  SPRO > SAP Customizing Implementation Guide > Cross-Application Components > Time Management > Overtime > Define Overtime Categories.
  
  
  
  
  
  Create or Modify Overtime Category:
  
  If the category does not exist, you may need to create it. Ensure that you have the necessary authorizations to make changes in the configuration.
  If it exists but is not configured correctly, you may need to modify it to meet your requirements.
  
  
  
  Check for Typographical Errors:
  
  Double-check the overtime category code you are entering in the transaction. Ensure there are no typos or incorrect characters.
  
  
  
  Consult Documentation:
  
  Review any relevant documentation or user manuals that pertain to the configuration of overtime categories in your specific SAP environment.
  
  
  
  Contact Support:
  
  If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert who can provide assistance based on your specific system setup.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO for configuration or SE11 to check the database table for overtime categories.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error or provide additional guidance.
  User Roles: Ensure that the user role has the necessary permissions to access and modify overtime categories.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.