How To Fix CRM_SERVICE_I221 - Overtime category &1 doesn't exist.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SERVICE_I - Service Item - Message Class

• Message number: 221

• Message text: Overtime category &1 doesn't exist.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SERVICE_I221 - Overtime category &1 doesn't exist. ?

  The SAP error message CRM_SERVICE_I221 indicates that the overtime category specified in the system does not exist. This error typically arises in the context of service management or time recording within the SAP Customer Relationship Management (CRM) module.
  
  Cause:
  
  Non-existent Overtime Category: The overtime category referenced in the transaction or configuration does not exist in the system.
  Incorrect Configuration: The overtime category may not have been properly configured or activated in the system.
  Data Entry Error: There may be a typographical error in the overtime category code being used.
  Missing Customization: If the system has been customized, the necessary entries for overtime categories may not have been created.
  
  
  Solution:
  
  
  Check Overtime Categories:
  
  Navigate to the relevant configuration area in SAP (usually under the customizing settings for service management).
  Verify if the overtime category you are trying to use exists. You can do this by checking the configuration path: 
  SPRO > SAP Customizing Implementation Guide > Cross-Application Components > Time