How To Fix CRM_SERVICE_H800 - *** Business Add-In call - error messages ***

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SERVICE_H - Service: Service Header - Message Class

• Message number: 800

• Message text: *** Business Add-In call - error messages ***

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SERVICE_H800 - *** Business Add-In call - error messages *** ?

  The SAP error message CRM_SERVICE_H800 typically indicates an issue related to Business Add-Ins (BAdIs) in the SAP Customer Relationship Management (CRM) module. This error can occur when there is a problem with the implementation of a BAdI or when the system is unable to find a suitable implementation for the BAdI being called.
  Cause:
  
  Missing Implementation: The BAdI being called does not have an active implementation in the system.
  Incorrect Configuration: The BAdI may be incorrectly configured or not properly activated.
  Authorization Issues: The user may not have the necessary authorizations to execute the BAdI.
  System Errors: There may be underlying system issues or bugs that are causing the BAdI to fail.
  
  Solution:
  
  
  Check BAdI Implementation:
  
  Go to transaction code SE18 to check the BAdI definition.
  Use transaction code SE19 to check if there are any active implementations for the BAdI.
  If no implementation exists, you may need to create one or activate an existing one.
  
  
  
  Activate BAdI:
  
  If an implementation exists but is not active, activate it using transaction SE19.
  
  
  
  Review Configuration:
  
  Ensure that the configuration related to the BAdI is correct. This may involve checking related customizing settings in the CRM module.
  
  
  
  Check Authorizations:
  
  Verify that the user has the necessary authorizations to execute the BAdI. This may involve checking user roles and profiles.
  
  
  
  Debugging:
  
  If the issue persists, consider debugging the BAdI call to identify the exact point of failure. This can be done using transaction SE80 or SE37.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address known issues with the specific BAdI or error message.
  
  
  
  Contact SAP Support:
  
  If you are unable to resolve the issue, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  BAdI Documentation: Familiarize yourself with the documentation for the specific BAdI you are working with, as it may provide insights into its expected behavior and configuration.
  Transaction Codes:
  
  SE18: BAdI Definition
  SE19: BAdI Implementation
  SE80: Object Navigator
  SE37: Function Module
  
  
  Debugging Tools: Use the ABAP debugger to step through the code and identify where the error occurs.
  
  By following these steps, you should be able to diagnose and resolve the CRM_SERVICE_H800 error in your SAP system.