How To Fix CRM_SERVICE_H801 - Error in the BADI method CRM_SERVICE_H_CHECK

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SERVICE_H - Service: Service Header - Message Class

• Message number: 801

• Message text: Error in the BADI method CRM_SERVICE_H_CHECK

What causes this issue?

The error <ZK>error_occurred</> was triggered in the BADI method
CRM_SERVICE_H_CHECK.

System Response

The error is saved in the application log.

How to fix this error?

Remove the cause of the error in the BADI.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SERVICE_H801 - Error in the BADI method CRM_SERVICE_H_CHECK ?

  The SAP error message CRM_SERVICE_H801, which occurs in the context of the BADI method CRM_SERVICE_H_CHECK, typically indicates that there is an issue with the validation of service requests or service orders in the SAP CRM system. This error can arise due to various reasons, including data inconsistencies, missing mandatory fields, or issues with the implementation of the BADI itself.
  Causes:
  
  Data Inconsistencies: The data being processed may not meet the required criteria or may have inconsistencies that prevent the successful execution of the BADI.
  Missing Mandatory Fields: Certain fields that are required for processing the service request or order may not be filled in.
  Custom Implementation Issues: If there is a custom implementation of the BADI, there may be errors or logic issues in the code that lead to this error.
  Configuration Issues: Incorrect configuration settings in the CRM system can also lead to this error.
  
  Solutions:
  
  Check Data Completeness: Ensure that all mandatory fields are filled in correctly. Review the service request or order for any missing or incorrect data.
  Review BADI Implementation: If there is a custom implementation of the BADI, review the code for any logical errors or exceptions that may be causing the issue. Debugging the BADI implementation can help identify the root cause.
  Check Configuration Settings: Review the configuration settings related to service management in the SAP CRM system to ensure they are set up correctly.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error. SAP frequently releases notes that provide fixes or workarounds for known issues.
  Consult Documentation: Review the documentation for the BADI CRM_SERVICE_H_CHECK to understand its expected behavior and any prerequisites that must be met.
  Testing: If changes are made, conduct thorough testing to ensure that the issue is resolved and that no new issues are introduced.
  
  Related Information:
  
  BADI Documentation: Familiarize yourself with the BADI CRM_SERVICE_H_CHECK documentation to understand its purpose and how it is intended to be used.
  Transaction Codes: Use transaction codes like SE18 (for BADI definition) and SE19 (for BADI implementation) to analyze and modify the BADI as needed.
  Debugging Tools: Utilize debugging tools in SAP to step through the BADI execution and identify where the error occurs.
  SAP Community: Engage with the SAP Community or forums for additional insights and solutions from other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, it may be beneficial to reach out to SAP support for further assistance.